Technical Claims Manager

What we are looking for:

Join us as a Technical Property and Liability Claims Manager; based from our office in Glasgow offering hybrid work model we've adapted

Reporting to our Head of Large & Complex Loss - Property and Liability, your main responsibility will be to lead claims teams to provide service and indemnity cost outcomes in the management of large and complex losses that meet our goal. You will support the Large Loss Leader in being the principal DLG expert in large & complex property and liability losses, and as part of the L&CL leadership team a necessary contributor to claims technical strategy and practice.

Main responsibilities:

• Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets.
• Claims servicing to exceed agreed Service level agreements and caseload /FTE targets across all classes by utilising operational performance data.
• Responsible for the selection, engagement and performance of suppliers ensuring they follow the policy and contracted terms by working with DLG Procurement and Supply Chain management.
• Operate as DLG 's principal SME for Large and Complex Loss Property and Liability by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects.
• Active contributor to the L&CL Home & Commercial Property operational teams and delivery of the directorate's goals

What you'll need:

• Experience managing high complex claims
• Commercial Business understanding
• Excellent stakeholder management skills
• Exposure to people management
• Knowledge of common law and legislation affecting Property and Liability insurance

Ways of working:

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you'll be in the office depends on your role and our customer facing teams will have scheduled office time, as well as days where you can ditch the commute and work from home.

We'll consider the flexible working options that work best for you, please get in touch with the team to discuss.

What we'll give you:

Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a competitive salary and an industry leading reward package.

Benefits:

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Being yourself:

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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Hours: 35 hours a week Monday- Friday

Contract: Permanent