Skip to main content

Technical Controller Claims Handler

icon
Req ID:
R-12568
icon
Category:
Claims
icon
Location:
Glasgow

We now have a great opportunity within Claims Technical & Large Loss department to join us as a Technical Controller. This is a full time, permanent role based in our Glasgow office

What you will be doing:

You will support the Home Large & Complex Loss management team to deliver initiative claims savings, settlement cost performance, large loss emergence and considerably contribute to claims technical strategy and practice. Other responsibilities are:

  • Claims servicing to meet or exceed SLA’s and caseload /FTE targets across all classes at all times by utilising operational performance data.
  • Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms
  • Assist Technical Property & Liability Claims Manager as DLG‘s principal SME for Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in internal DLG forums or projects & initiatives and representing DLG at external forums.
  • Assist team leader & assume joint responsibility mainly focusing on trainings and audits for the colleagues, and development and engagement within the property and liability large loss team.
  • Support and embed professional risk management as key part of culture to the standards encouraged of an independent organisation as tested in a due diligence process

What we are looking for:

You'll need a consistent track record in handling large general perils claims, such as fire, flood, escape of water and environmental claims. Experience of handling subsidence claims would also be a significant advantage (not essential). Other skills are:

  • Ability to manage a caseload of complex and high value household property claims from notification to completion in accordance with agreed SLA's
  • Use experience to proactively coach and mentor less experienced individuals on the team.
  • Ability to act as a key contributor to the development of technical claims strategy and best practise
  • Ability to communicate effectively with both members of the team and senior partners across the business

What we will give you:

We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits

Working hours- 35 hours a week Monday- Friday

Be the first to know

Sign up for job alerts

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.