Senior Commercial Property Claims Handler

We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives- giving them peace of mind now and in the future.

We currently have an exciting opportunity for a Senior Commercial Property Claims Handler to join our Gloucester based teamon a full time, and permanent basis.

The role:

Reporting to Commercial Claims Team Leader, your will be responsible for handling all Commercial losses of a defined large and/or technical/complex nature. This functionality will be “cradle to grave” claims handling working together with supply chain to deliver optimal claims costs as well as excellent customer service.

This role will deal predominantly with Agricultural claims, but will include some residential cases as well.

What you'll be doing:

• Triage of new technical and/or large claims, including Property, Subsidence  and Property Liability Claims

• End to end claims handling of retained technical claims

• Identify and manage potential fraudulent claims

• Investigate, negotiate indemnity and liability & identify potential recovery opportunities

• Contribute to the development of large loss claims handling strategy

• Support technical development in other claims handling areas by way of case clinic activity, audit, and dissemination of technical/legal knowledge and developments

• Robust control of Indemnity Spend / Reserving through effective claims handling

• Manage Customer and Third Party expectations throughout the lifecycle of the claim

• Maximise revenue generation/ cost control / recovery opportunities to negotiate the optimum claim   settlement

• Adhere to regulatory timescales and guidelines 

• Technical mentor / referral point for policy and capability development

• Personal development to ensure retention of area as a centre of excellence

• Keeping the customer experience at the heart of everything we do, ensuring adherence at all times to the principles of Treating the Customer Fairly

• Successful achievement of all business targets as set out within departmental measures

What we're looking for:

• Insurance Claims Handling experience (ideally in property)

• A passion for delivering excellent customer experiences

• Excellent communication skills, both verbal and written

• Ability to work in a fast-paced environment, whilst maintaining high attention to detail

• Good IT skills and the willingness to learn

Hours: 35 hours (Monday – Friday, 9am-5pm)

Location: Gloucester (Quedgeley, GL2 4LY)

Hybrid Working:We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office one day a week.

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)

• Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!

• 50% off home, motor and pet insurance

• Free travel insurance and Green Flag breakdown cover

• Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Buy-as-you-earn share scheme

• Employee discounts and cashback

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

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