Claims Handler - Property

What you'll be doing:

Reporting to your Team Manager, you'll take care of Disaster, Recovery & Restoration (DR&R) losses – resulting from escape of water / flood / fire.

You will own portfolio of standard Home domestic DRR claims where a single party offline video has been captured in summary of the claim. You will

play an important part in ensuring our customers have their claims handled in a fair and efficient manner. You will be working closely with supplychain to deliver optimal claims costs.

By working alongside our Technical Property Claims Handlers, who deal with more complex claims, you will be able to observe and learn new skills which could lead to progressing within the team!

What we're looking for:

You will have an insurance Claims Handling experience (ideally in home/ property) and display a real focus on growing your own technical knowledge required for managing DRR claims.

Other skills:

• A passion for delivering excellent customer experience

• Ability to work in a fast-paced environment, whilst maintaining high attention to detail

• Being able to influence and negotiate with clients

• Working towards BDMA Accreditations (desirable)

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Support for further qualifications (relevant to the role)
• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Working hours- 35 hours a week, Monday - Friday

Location- Glasgow or Leeds

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