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Counter Fraud Motor Team Leader

Req ID:
Risk & Compliance

Motor Counter Fraud Team Leader

Leeds – Hybrid

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We're hiring a Motor Counter Fraud Team Leader to join our Fraud Department. You will report into our Counter Fraud Operations Manager.

What you'll be doing

  • Lead and motivate team members in the achievement of agreed performance measures.

  • Effectively manage workloads, setting team and individual priorities and objectives as required to achieve maximum benefit delivery.  Lead the team by example with positive behaviours and appropriate use of recognition and reward to highlight excellent performance and behaviours.

  • Demonstrate effective use of all available MI to understand team and department performance and use observations to drive performance and undertake actions to drive improvement in the team and the wider CF population.

  • Continually review the performance of the team against agreed performance measures and seek to identify and implement improvements that will lead to increased performance and enhanced outcomes.

  • Analyse assurance results and proactively managing performance and development needs through effective coaching, mentoring and timely performance management, taking HR advice as appropriate. 

  • Effectively communicate departmental, team and individual objectives and create an environment of continuous improvement and service excellence within the team.

  • Undertake regular 121 review sessions with your team members in accordance with frequency agreed with your line manager and ensure development plans and priorities are in place to ensure continuous improvement through self learning including growth and goal setting.

  • Ensure that work is appropriately allocated on the basis of individual skills, knowledge and development needs and that appropriate support is available to team members through available channels including utilisation of referrals to senior handlers.

  • Ensure adherence to all process and business procedures to ensure regulatory compliance, consistency of application of processes and optimisation of operational performance and efficiency. 

  • Ensure that your own knowledge of processes and technical changes and developments applicable to your role are continuously reviewed and seek training, coaching and development through self learning opportunities where required.

  • Support and complete ad-hoc requests as allocated by your Line Manager.  Recruitment / Training / Projects / Department Meetings / Achievements.

  • Continuously look for opportunities to improve the performance of yourself, your team and the wider CF population and effectively collaborate with teams both within and outside of CF to achieve optimum results.

What you'll need

  • Motor insurance claims experience in a people management/team leader role. Experience in coaching and mentoring.

  • Strong communication and organisation skills

  • Continuous improvement mindset.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.


We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:

  • 9% employer contributed pension

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • Up to 10% bonus

  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

  • 25 days annual leave, increasing each year up to a maximum of 28

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Plus many more!

Being yourself

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at

Together we’re one of a kind.




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