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Customer Service Adviser

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Req ID:
R-11709
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Category:
Customer Care
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Location:
Leeds

At Direct Line Group we support thousands of customers with their insurance needs each and every day. Whether it’s through simple amends to their policy, talking through their options or just helping to put things right. Our Customer Advisor roles are at the heart of what we do!

Our salary package starts from £22672 (includes 9% pension contribution), plus an opportunity to earn an additional bonus up to £4,200 per year for sales roles.

What you’ll be doing:

You may already know about our brands and some of the Insurance products we offer, but in our Leeds team they focus and support customers with roadside recovery or with a claim when something may have gone wrong!

You’re going to be taking calls, helping with queries, keeping them safe on the roadside or supporting them through a claim which is upsetting for many. You’ll need to be a great listener; be able to adapt your approach and most importantly just be there to support our customers when they need us most.

Some days can be a little bit busy, but the team are absolutely outstanding, and we’re proud of our DLG team culture.

What we’re looking for:

No matter what stage of your career you are at we offer full training and support in these roles, so you really don’t need experience. But if you do have experience there is plenty of opportunity for future development and learning.

Our Roadside Rescue shifts can often be between 7am and 10pm Monday to Sunday. We pay additional shift allowances for consultants that are required to work unsociable hours so that we are here when our customers need us. In these roles you’ll work shifts across these days which we'll share more about during your application. However, with our mixed model way of working you'll have great work life balance.

Your training will be over 8 weeks, some will be onsite in our Leeds office, giving you additional support from your trainer and a chance to integrate with your team, and the remainder you will complete at home.

Once your training is complete, you’ll be in the office 1 week in 6, a great opportunity to be with your team, and the rest of the time you can ditch the commute and work from home. All you'll need when working from home is an internet connection and a quiet space to work. We’ll provide you with everything else, from a tailored training academy to a technology bundle to suit your needs. We are on a transformation journey to The Contact Centre of the Future, which will be customer centric and data driven, therefore it is essential you have computer skills for this role.

Ways of working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss. 

Life at DLG

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work.  

We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG. 

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.  

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