Skip to main content

Customer Service Adviser

icon
Req ID:
R-11709
icon
Category:
Customer Care
icon
Location:
Leeds

At Direct Line Group we support thousands of customers with their insurance needs every day. Our Customer Advisor roles are at the heart of what we do!

Our salary package starts from £22,672 (includes 9% pension contribution), plus an opportunity to earn an additional bonus up to £4,200 per year for sales roles. From 1st January 2023 the salary will increase to £23805 (includes 9% pension contribution).

What you'll be doing:

You may already know about our brands and some of the Insurance products we offer, but our Leeds team support customers with insurance for their businesses, their own home life, roadside recovery and also with claims when something may have gone wrong!

You're going to take calls, helping with queries, finding the right product for their needs or you may need to keep them safe on the roadside when they have broken down or with claim which is upsetting for many.

Some days can be a little bit busy, but the team are absolutely outstanding, and we're proud of our DLG team culture.

Our customer service teams are available between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. Our Roadside Rescue shifts can often be between 7am and 10pm Monday to Sunday. We pay additional shift allowances for consultants that are required to work unsociable hours so that we are here when our customers need us. In these roles you'll work shifts across these days which we'll share more about during your application

What you'll need:

No matter what stage of your career you are at we offer full training and support in these roles, so you really don't need experience. But if you do have experience there is plenty of opportunity for future development and learning.

Your tailored training academy will be over 6-8 weeks, some will be onsite in our Leeds office, giving you additional support from your trainer and a chance to integrate with your team, and the remainder you will complete at home.

Once your training is complete, you'll work from home and from the Leeds office, which is a great opportunity to be with your team and your team leader, who you will report to and who will provide any support you require. We'll provide you with a technology bundle to suit your needs when working from home so all you'll need is an internet connection and a quiet space to work. We're on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore you'll be comfortable using a PC.

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

  • 9% employer contributed pension

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

  • Generous holidays

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid

Be the first to know

Sign up for job alerts

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.