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Customer Service Apprenticeship

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Req ID:
R-12319
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Category:
Customer Care
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Location:
Leeds

University isn’t always the answer. An apprenticeship with DLG will help you grow your career alongside working towards a recognised qualification and believe it or not, working in Insurance is fun.

At DLG we are obsessed by creating fantastic customer experiences and this role provides the opportunity to get hands on experience supporting our customers. We are on a transformation journey to become a data driven, tech led insurer and we are investing in our employees’ development to ensure they have the skills not only for today but also tomorrow.  So, as part of this role you will not only have access to training to develop your customer service skills, you will also learn about the power of data and how to make the best use of the information you have access to. This training will be delivered via a Level 3 Data and Customer Service Apprenticeship.

What you’ll be doing

You may already know about our brands and some of the Insurance products we offer, but as an Advisor in our Leeds office you’ll support customers with roadside recovery or with a claim when something may have gone wrong! You’re going to be taking calls, helping with queries, keeping them safe on the roadside or supporting them through a claim which is upsetting for many. You’ll need to be a great listener; be able to adapt your approach and most importantly just be there to support our customers when they need us most.

Who you’ll be working with

Our customer service teams are available between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. Our Roadside Rescue shifts can often be between 7am and 10pm Monday to Sunday. We pay additional shift allowances for consultants that are required to work unsociable hours so that we are here when our customers need us. In these roles you’ll work shifts across these days which we'll share more about during your application.

However, with our mixed model way of working you'll have great work life balance.

Some of your training will be onsite in our Leeds office, giving you additional support from your trainer and a chance to integrate with your team, and the remainder you will complete at home.

Once your training is complete, you’ll work in a hybrid way sometimes in the office, a great opportunity to be with your team, and the rest of the time you can ditch the commute and work from home. All you'll need when working from home is an internet connection and a quiet space to work. We’ll provide you with everything else, including a technology bundle to suit your needs. Some basic IT skills will be really helpful.

What we’ll give you

Our salary package starts from £22672 (includes 9% pension contribution), plus excellent benefits designed to suit you as and when you need them

If you want to find out more, contact us on 0345 877 6309 or email us at earlycareers@directlinegroup.co.uk

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