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HR Services Consultant

Req ID:
Human Resources

About us

At Direct Line Group (DLG), insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

Our HR teams do it all. From Resourcing to Learning and Development, Payroll to Rewards and Benefits, across Culture and Candidate Induction, they keep us moving forward. Whether they’re recruiting new talent into our teams, or developing the reward structures we offer our people, they keep support at the heart of everything they do.

The Role

We are looking for a HR Services consultant to join our team on a 12-month fixed term contract. We operate a hybrid working model where you will come into our Leeds office twice a week to collaborate with the team.

As part of the HR Services team, you'll report into the HR Services People Lead. We deliver a seamless transactional service, supporting our colleagues with a high-volume of transactional queries and administrative tasks, assisting them through their colleague lifecycle.  

Queries will cover a broad range of HR transactional queries including, HR policy queries, benefits, references, SARs, Internal Contracts and hierarchy changes. You will perform transactions following process responsibilities and within Service level agreements.

What you'll be doing:

  • You will identify and deliver positive, fair and appropriate solutions for colleagues, in line with HR policies and procedures whilst delivering excellent administrative support at all stages throughout the employee lifecycle.

  • You will maintain comprehensive and accurate records on the required HR systems for all queries and perform transactions and processing at pace, accurately and efficiently in line with agreed SLA’s and compliance requirements, managing your own workloads.

  • You will influence and encourage colleagues who interact with the team to utilise self-service resources and will identify and participate in continuous improvement activities.

  • You will remain curious looking for opportunities to build your knowledge and will contribute and share ideas whilst demonstrating DLG values and behaviours when working in the team and with other HR colleagues.

  • You will identify and manage risks involved in running our business appropriate to their role, following the company risk framework.

  • You will understand the broader implications or impact of issues, actions and potential solutions, on HR Delivery, HR or the business.

  • You will support the wider HR team with the delivery of key initiatives and projects.

What you'll need:

  • We need someone who is passionate about delivering a successful and efficient service, with administration and IT skills.

  • We are looking for someone that is super organised, has a good eye for details and that thrives working in a fast-paced volume environment.

  • As well as having the right skills its equally important that you show the right mindset and behaviours of 'how' we need to be with others and our work to make an impact.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. You'll be in the office 1 day per week, increasing to 2 days per week from September

Read our flexible working approach here


We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • 9% employer contributed pension

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • Generous holidays

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.




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