Insurance Premium Finance Manager

We have a new opportunity to join DLG as our InsurancePremium Finance Manager where you will report to our Premium Finance Product Owner within the Commercial and Customer value division.

This is an exciting opportunity to join the team in a time of growing awareness of Premium Finance and ensure everything we do is with the customer at the centre of our thinking. This is a newly formed part of the Group with the opportunity to be at the start of an expanding and agile team helping it shape the future of the Premium Finance for the Group. Experience in this area or related personal finance lending will be key and a great opportunity to shape the commercial and customer lead focus for the product. If you fancy a change and the opportunity to shape what might be one of the biggest areas of focus for insurers in the UK, join our fantastic team.

This is a hybrid module opportunity with some travel to our Leeds or London office.

About Us:

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We’ve got big dreams of becoming Britain’s best retail general insurer. And we’re almost there. Our talented, reactive, and communicative finance team are on call to help us do it in a sustainable, profitable way. With close connections to our shareholders, and a commitment to integrity that spans the entire business, our people are no strangers to creating - and maintaining - value on an unbelievable scale

What you'll do

• Be an active member of DLG’s Premium Finance squad which is responsible for all elements of Premium Finance working across the Group with our Product Tribes

• Be the voice of Premium Finance across DLG and lead a 'customer 1st' mindset to the product

• Understand the end-to-end customer experience for the Group across all channels both Personal Lines and Commercial to make decisions to identify and deliver opportunities which improves customer and commercial value

• Complete projects through collaborating with internal stakeholders and effecting change across different operating models

• Run multiple (A/B) tests to find the balance between customer and commercial outcomes

• Identify and complete projects which improve efficiency to reduce operating costs

• Understand conduct and regulatory requirements to ensure the Group remains compliant and within risk appetite of DLG

• Understand customer needs to support development of new products, data-driven rating and propositions

• Act as a key team member responsible for monitoring the performance, recommending change and managing main suppliers across the end-to-end journey

What we look for:

• Experience in Insurance Premium Finance or related personal finance lending.

• Work with external service providers

• Data-centric; proficient in using multiple data sources daily and interpreting therein (Excel, Tableau)

• Passion for customer centricity

• Comfortable with reviewing detailed management information

• Excellent stakeholder management and engagement at all levels

• Focus on the regulatory framework balance, customer needs and commercial opportunities for one of the biggest UK insurers

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

·9% employer contributed pension

·50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

·Up to 10% annual bonus

·25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days

·Additional optional Health and Dental insurance

·EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

·Buy as you earn share scheme

·Employee discounts and cashback

·Plus many more

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we’re one of a kind.

Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit directlinegroupcareers.com

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