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Motor Product Governance Specialist

Req ID:
Strategy & Delivery
Leeds; Doncaster; London

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

What we look for

We’re looking for a Motor Product Governance Specialist to join our Motor Product Governance team on a 12-month secondment or fixed-term contract.

You will be a driven individual who is inquisitive, presents strong organisational and interpersonal skills, is not afraid to challenge.  You will focus on improving the ways of working to help us introduce efficiencies and continue to provide insurance that suits our customers’ needs.

If you enjoy networking and interacting with stakeholders at different levels, and you also have an analytical mind with the ability to use Excel to analyse data, interpret trends and the ability to present information (using Powerpoint) to non-technical users, we would like to hear from you!

This role is a hybrid opportunity with two working days a week from our London, Leeds or Doncaster office.

Who you will work with

You will work within our wider Motor Retail Risk Team, where you’ll have the opportunity to work with a variety of teams across many functions.

As a key member of the Motor Product Governance team, you’ll be responsible for key tasks that enable our business to deliver robust governance controls to oversee consumer outcomes and ensure adherence to regulatory requirements.

What you will do

  • You will work for the Product Governance Manager to align overall insurance vision and strategy with specific team missions and support the delivery of team outcomes for our Motor Personal Lines Products.
  • Actively seek out to put the customer at the heart of all activities; analyse and understand data that enables benchmarking the service delivered and identify performance issues. Ability to monitor and interpret trends, analyse product performance, identify areas for improvements and summarise the results in a comprehensive manner in power point packs that are presented to governance forums. Manage Information gathering for FCA requests and support governance changes to comply with regulation and DLGs standards.
  • Coordinate all activity to produce thorough monthly governance forum packs and assist production of annual product reviews, summarise findings and raise actions to address the risks identified. Participate in the product governance meetings with matrix managed stakeholders to articulate current trends and potential risks.
  • Manage product actions, ensuring appropriate risk and control management are in place. Engage with key stakeholders to ensure that Key actions are delivered in line with commitment deadlines and timely escalate challenges to appropriate forums and senior business leaders as appropriate.
  • Develop and maintain strong working relationships with matrix stakeholders at all levels to gather key information needed for product assessment and monitoring and facilitate effective challenges to proposed business change; and ensure delivery of good customer outcomes is the key driver.
  • Contributing to the development and enhancement of product governance packs, frameworks and procedures.
  • Ensure customer outcomes are considered and customer best interests’ rules and regulatory rules are adhered to when decisions are made.
  • Be aware of and comply with the rules and requirements of the Financial Conduct Authority (FCA) and any other legal/regulatory/risk management frameworks.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here.


We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle. Our core benefits include:

  • Flexible annual leave – 25 days at this level. You also have the option to buy or sell up to 5 days each year too to suit you the way you want it to!
  • 9% employer contribution into your pension – regardless of whether or not you pay into the pension plan. You can also opt to take this is a cash benefit instead.
  • Annual bonus of up to 10% - dependent on personal and company performance
  • 50% off home, motor and pet insurance
  • Free travel insurance
  • Free Green Flag breakdown cover
  • Life assurance
  • Income protection
  • Access to company car and cycle-to-work schemes
  • Retail discounts to your everyday shopping needs!

There’s no-one else like you.

No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we’re one of a kind.

Together we’re one of a kind.

Closing date:26th July 2024


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