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RTA Claims Handler

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Req ID:
R-11884
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Category:
Legal & Secretariat
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Location:
Leeds

New ways of working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

We’ve ditched the daily commute for a virtual first approach. If you do come into the office, there are exciting workspaces and zones you can use, depending on the type of work you are doing

How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you. Please get in touch with the team to discuss.

About us:

At DLG Legal Services our mission is to make Law easier and more accessible for everyone.

As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege.

A fantastic opportunity has become available within DLG Legal Services, as a Claimant RTA Claims Handler. The role will be based at our Leeds, Wharf Office, on a full time, permanent basis.

The Role:

You will be dealing with a mixed caseload of Pre Litigation, complex, Fast Track claims, Part 8 Litigated cases and have the ability to develop your existing experience to litigate on post whiplash reform cases where quantum and liability are disputed.

Key Accountabilities:

Your responsibility will be ensuring clients are provided a high level of customer service and accurate legal advice in accordance with our policies and procedures.

You will work to achieve personal and department wide targets whilst adhering to our service level agreements.

We will expect you to demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values.

You will support the strategic development of the department and firm by developing high standards and growing the clients positive experience through continuous improvement initiatives.

Skills and Experience:

  • Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment.

  • Excellent working knowledge of the MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims.

  • Strong communication skills and able to engage effectively with clients.

  • Working towards and achieving defined Business targets and measures.

  • Able to work well under pressure whilst retaining high attention to detail.

Hours: 35 hours, Monday - Friday

Home working: Hybrid model

#LI-PK1 #Hybrid

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  • Legal & Secretariat, Leeds, England, United KingdomRemove

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