RTA Claims Handler
At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.
A fantastic opportunity has become available within DLG Legal Services, as a Claimant RTA Claims Handler. The role will be based at our Leeds, Wharf Office, on a full time, permanent basis.
What you'll be doing:
Reporting to a Pre Litigation Team Leader, you will be dealing with a mixed caseload of Pre Litigation, complex, Fast Track claims, Part 8 Litigated cases and have the ability to develop your existing experience to litigate on post whiplash reform cases where quantum and liability are disputed.
Your responsibility will be ensuring clients are provided a high level of customer service and accurate legal advice in accordance with our policies and procedures.
You will work to achieve personal and department wide targets whilst adhering to our service level agreements.
We will expect you to demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values.
You will support the strategic development of the department and firm by developing high standards and growing the clients positive experience through continuous improvement initiatives.
Skills and Experience:
Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment.
Excellent working knowledge of the MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims.
Strong communication skills and able to engage effectively with clients.
Working towards and achieving defined Business targets and measures.
Able to work well under pressure whilst retaining high attention to detail.
Home Working: Hybrid model (2 days from the office, 3 days from home)
Working hours: 35 hour per week (Monday - Friday)
Ways of Working
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about ourflexible working approachor please get in touch with the team to discuss.
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
((Add benefits or amend that are applicable for your role))
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.