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Supplier Compliance Specialist

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At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

As part of this, we now have an exciting opportunity for a Supplier Compliance Specialist to join our team.The role will involve some travel across our sites for supplier visits.

Purpose of Role

The purpose of the Supplier Compliance Specialist is to support the implementation of the Supplier Assurance Strategy from within Shared Services. You will manage supplier risk and compliance audits for Procurement & Supply Chain (P&SC), ensuring there is adequate management and control and ensuring compliance to audit and regulatory requirements. The role includes:

  • Creating Scopes for business areas covering review plans and approaches

  • Leading on-site reviews at supplier offices, assessing compliance with supplier services standards, DLG minimum standards, industry regulation and legislation

  • Ensure documentation is to required standard and actions captured and completed with stakeholders

  • Ensure consistent supplier outcomes to DLG customers

What being a Supplier Compliance Specialist involves:

Strategy Scope

  • Input into the strategy by ensuring that existing and changes in key industry regulations, such as to the Financial Conduct Authority (FCA) and other legal, regulatory or risk management frameworks are communicated to the Supplier Assurance Manager with a view to implementation into the strategy review/processes. 

Strategy Implementation

  • Ensure that all aspects of the external scope are tested and a full audit trail is available to explain any decision not to test a particular scope item.  Ensuring that the scoping document is followed and updated in all instances.

  • Conduct due diligence assessments on suppliers, to provide visibility of potential risks prior to the on boarding of the supplier.

Risk Compliance and reporting

  • Produce comprehensive written reports detailing assessment findings and risks identified, and issue these reports to Key Stakeholders.

  • Ensure the consistency of risk classifications and reporting, and identify any patterns or trends. Identify and refer serious single or trend issues to Supplier Assurance Manager

  • Manage Stakeholders to ensure completion of assessment actions, ensuring that appropriate evidence is saved to support closure / resolution and a full audit trail is in place in all instances to support decisions.

  • Identify, own and manage the risks in line with the DLG risk framework.

Policy management

  • Ensure changes in regulations and frameworks are incorporated into assessment practices

  • Continuous Improvement

  • Access and use industry knowledge and best practices to incorporate into assessment practices

Stakeholder Management

  • Manage and maintain relationships with internal and external stakeholders in order to develop scopes, deliver the assessment schedule, and oversee issue closure.  This will typically include working with Managers and Senior Managers and the suppliers. This will require excellent interpersonal skills to complete supplier assessments, and to understand and explain findings, respond to challenges, and proactively manage issue closure.

Business Requirements

  • Support the wider business requirements by responding to and providing a professional service to ad hoc assessment requests, above BAU work where this is deemed appropriate.

  • Results and Performance

  • Achieve all required performance indicators, including volume of assessments, business and assessment reporting timescales, business feedback scores, and Audit the Auditor targets.

Role Models

  • To act as a role model and share success and best practice across the P&SC teams and stakeholder community

Skills & Qualities that you will need

  • Excellent stakeholder management skills

  • Ability to communicate effectively at all levels

  • High level of accuracy & attention to detail

  • Strong negotiation & influencing skills

  • A strong commercial acumen

  • Experience within risk/audit/legal would be beneficial but is not essential

This role will require regular travel across the UK and some overseas

What we’ll give you:  

We have a strong focus on developing you and your skillset and seek to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternityleaveand parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits.

Join us and you’ll find yourself working within one of the most on the go departments in the business. We love to communicate,buildand learn, and we make sure we have a phenomenal time doing it. We’re always encouraging internal development and you’ll have access to loads of learning opportunities,events,and conferences to build your industry knowledge.

We’re a diverse, dedicated team of digital professionals re-inventing the digital experience for our customers, ourpeople,and our partners. As part of this work, we have an opportunity for someone to come and work alongside our product teams and stakeholders to help craft the way we build and develop our customer products for the future.

We’ve ditched the daily commute for a virtual first approach. If you do come into the office, there are exciting workspaces and zones you can use, depending on the type of work you are doing. How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you. Please get in touch with the team to discuss.


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