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Technical Claims Handler - Property

Req ID:
R-14447
Category:
Claims
Location:
Leeds; Doncaster; Glasgow; Manchester
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What we are looking for:

We are hiring for an experienced Technical Property Claims Handlers to join our Technical & Large Loss team who have a background of either (or all) loss adjusting, commercial and domestic claims handling including liability investigation, settlement, claims quantum, reserving and claims recovery.

Other skills:

  • Knowledge of insurance principles and practice
  • In-depth Knowledge of DR&R and Building / content scoping
  • BDMA Accreditation (desirable)
  • Knowledge or experience of fraud investigations
  • British damage management association qualified or a building restoration background (desirable)
  • Experience managing claims
  • Knowledge of Health and Safety procedures specific to Asbestos and Mould remediation

What you will be doing:

Reporting to your Team Manager, you'll take care of Disaster, Recovery & Restoration (DR&R) losses – resulting from escape of water / flood / fire. You'll review digital evidence live from the Insured's home, with an onsite technician and you'll agree immediate actions to be made on site. Our seek is to take steps to mitigate the damage and to minimise the disturbance caused to our customers.

As the case owner, you'll also be responsible for dedicated management of the claim, providing world-class customer service whilst keeping control of the indemnity cost and speed of settlement for your own portfolio, processing all activities required promptly

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Support for further qualifications. We can support you through qualifications such as BDMA Ins and other if relevant to the role
  • Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Working hours- 35 hours a week, Monday - Friday 9am-5pm

Location- Glasgow or Leeds (working from in the office approximately 1/2 days a week)

#LI-Hybrid

#LI- JO1

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