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Motability Insurance Claims Apprenticeship

Req ID:

Motability Insurance Claims Apprenticeship

Liverpool (Hybrid)  

Salary: £21,840

Let’s make the most of your talent

We believe in the power of fresh perspectives and untapped potential. Whether you’re starting your career, looking for a career change, or returning to work, our apprenticeships offer the opportunity to grow, learn and earn simultaneously. You’ll gain qualifications, develop new skills and lay the groundwork for an exciting future. 

We’re searching for budding Insurance Apprentices to join our team on a hybrid basis (following an initial training period) at our Liverpool office. Our two year apprenticeship programme with DLG will help you grow your career whilst working towards a Level 3 Insurance Practitioner qualification at the same time!  

About Us:  

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. 

Speed, simplicity, and a common-sense human touch. It’s what we do. And we do it well. We connect our customers with the very best in home, pet, travel, life, over 50s life, cycling, and SELECT Premier insurance – anytime, from anywhere. We’ve been changing the game for insurance since 1985. And with several of the UK’s most trusted brands under our wing, we’ve developed a reputation as one of the UK’s most trusted insurance businesses.

What you’ll do:  

  • Support our customers to provide them with worry-free motoring and a lifeline to the outside world.
  • Work within a variety of departments to understand the customer journey and the claims life-cycle;
  • Customer Service
  • First notification of loss
  • On-going servicing of customer claims and dealing with third-party claims
  • Work within the technical claims department.
  • Introduction to our unique Special Investigations Area.
  • Understand and gain exposure to our Counter Fraud detection and preventative initiatives.
  • Introduction to financial compliance and regulatory requirements.
  • Practical experience to master case management systems.
  • Take ownership to build and maintain your own capability.
  • Identify, own, and manage the risks involved in running our business appropriate to the role and in line with the DLG risk framework.

What we are looking for:  

An interest in financial services and someone who is looking to take the first step to develop their insurance career.

Helpfulness and a passion for customer service, using your excellent communication skills to drive great customer service.

Empathy and understanding to be able to deal with distressing situations to find the right solutions for our customers and provide reassurance throughout the lifecycle of the claim.

The ability to manage a complaint to fruition whilst having difficult conversations.

To be eligible to apply for this apprenticeship you will: 

  • Have or currently be predicted five GCSEs grade A-C (9-4), including English & Maths, you must be able to evidence this
  • Applicants need to have lived in the UK for the last 3 years 

Training Provided: 

By becoming an apprentice at DLG, you’ll be able to combine on-the-job practical skills with theoretical knowledge from off-the-job learning, giving you the best opportunity to develop your career in the insurance industry.  

You will be paired with a dedicated DLG mentor who you will report into, they will support your training every step of the way by providing tailored coaching and support.

You will attend both online and face-to-face learning support sessions and there is an End-Point-Assessment for this apprenticeship where you will demonstrate your knowledge, skills, and behaviours. 

Subject to successful completion of the apprenticeship, there are many opportunities for progression throughout DLG to continue your career with us.   

What we’ll give you in return:  

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role.

Core benefits include: 

·        9% employer contributed pension 

·        50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover 

·        22 days holiday (rising by 1 each year to 25) + bank holidays and option to buy or sell up to 5 days  

·        Additional optional Health and Dental insurance 

·        Buy as you earn share scheme 

·        Employee discounts and cashback 

·        Plus many more 

Ways of Working: 

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.  

Read our flexible working approach here.

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. 

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.  

Together we’re one of a kind. 

Please contact if you have any questions.




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