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Data Science Manager - Customer Science

Req ID:
Data Analysis, Engineering and Science

About Us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We’ve now welcomed our new CEO, Adam Winslow , and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.

We are seeking an experienced Data Science Manager to lead our Customer Data team. This role will focus on leveraging customer data to drive CRM and marketing strategies. The ideal candidate will have a strong background in data science, exceptional leadership skills, and a passion for enhancing customer engagement through data-driven decision-making.

What you’ll do:

  • Team Leadership: Lead, mentor, and manage a team of data scientists and analysts focused on customer data analytics.
  • Data Strategy: Develop and implement data science strategies to enhance CRM and marketing efforts, ensuring alignment with business objectives.
  • Customer Insights: Analyze customer data to generate actionable insights that drive customer engagement, retention, and acquisition.
  • Model Development: Oversee the development and deployment of predictive models and algorithms to support marketing campaigns and CRM initiatives.
  • Collaboration: Work closely with marketing, CRM, and IT teams to ensure seamless integration of data insights into business processes.
  • Data Governance: Ensure data quality, integrity, and security, adhering to industry standards and regulations.
  • Performance Metrics: Define and track key performance indicators (KPIs) to measure the impact of data-driven strategies on business outcomes.
  • Stakeholder Communication: Present findings and recommendations to senior leadership and other stakeholders in a clear and compelling manner.
  • Innovation: Stay abreast of the latest advancements in data science and AI and implement innovative solutions to drive continuous improvement.

What you'll need:

  • Deep experience in data science or a related field, with experience in a strategic or leadership role.
  • Proven experience in developing and deploying machine learning models, statistical analysis, and other data science techniques to solve business problems.
  • Proficient in data science tools and programming languages such as Python, R, SQL, and familiarity with cloud platforms like AWS or Azure.
  • Strong communication and presentation skills, with the ability to translate complex technical findings into actionable business insights.
  • Experience in the insurance industry and understanding of customer value management, Operations and Pricing is a plus.

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the office depends on your role and team, but most colleagues spend 2 days a week in the office. For more information about our flexible working approach click here. 

Read our flexible working approach here


We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role:

  • 9% employer contributed pension - regardless of whether you contribute into your pension or not!
  • Eligibility for a competitive annual bonus - dependent on business and personal performance
  • 30 days annual leave - plus the option to buy or sell up to 5 days
  • 50% off home, motor and pet insurance
  • Free travel insurance and free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Buy as you earn share scheme
  • Employee discounts and cashback on everyday shopping needs

Life at Direct Line Group 

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. 

We’ve been helping people carry on with their lives since the 80s, giving them the peace of mind they need to focus on the future. And after 40 years of innovation, we’re still leading the way. Our vision is a world where insurance is personal, inclusive and a force for good. And, with a business full of brilliant individuals working together to be brilliant for customers every single day, our goal is well within reach.


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  • Data Analysis, Engineering and Science, London, England, United KingdomRemove

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.