External Automotive Claims Engineer
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.
We currently have an exciting opportunity to join our team of engineers with vacancies in our External Automotive Teams, on full-time and permanent basis. The external roles are available Nationwide.
What you will be doing:
You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management.
Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.
Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
Support the delivery and management of the AD spend
Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.
Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.
Develop self to maximise your full potential in the role
What we are looking for:
Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar
ATA VDA qualifications are desirable
Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: Field based (Nationwide)
Ways of Working
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here.
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
Company car allowance
Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Buy-as-you-earn share scheme
Employee discounts and cashback
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Fix Up Your Future With DLG Auto Services
With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.
Let's accelerate your career!
Driving A More Sustainable Future
The future is exciting, we’re investing in new sustainable technologies to help us re-shape and evolve the vehicle repair industry.
Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling.
We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy.
Using alternative fuels – Testing the viability of alternative fuels, such as hydrogenated vegetable oil (HVO), to power recovery trucks.
Energy efficient lighting – introducing LED lighting across our sites to illuminate our workshops and enable energy savings of 60%.
Green parts – Offering customers the option of ‘green’ parts could reduce the need for new replacement parts and significantly reduce the carbon footprint of repairs.
Our Repair Process
We genuinely care here at Direct Line Group Auto Services about what we do and strive to provide a phenomenal level of service for our customers.
Whether it’s the weekly shop, the school run, or making deliveries, getting from A to B is important.
Across our networks, our teams strive to get our customers vehicles in working order and back on the road as quickly as possible. We repair all our customers vehicles to the BS10125 standard for Vehicle Damage Repair, accredited by BSI, ensuring peace of mind for all.
See our teams in action in one of our high-tech garages.
Nobody has all the answers.
Think, act and win as one team to deliver great outcomes for our customers each and every day.
Draw upon diverse skills and perspectives, testing and iterating as you go.
Collaborate, communicate and be inclusive.
We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.
Be you, have fun, and make this a great place to be.
Make it happen. Spot the opportunities, take the initiative and be accountable.
Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.
Develop new skills, own your own career path and push your talents to the limit.
We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.
Kavan, DLG Auto Services Apprentice
At DLG, development is everything. Our people make the wheels turn and keep us moving on an unstoppable trajectory.
Whether you’re just starting your career journey or looking to develop new skills our Apprenticeship opportunities may be the route for you.
Kavan joined DLG Auto services on one of our apprenticeships. As a Vehicle Damage Assessor apprentice, he has been given access to shaping our sustainable future while building skills for his career.
What Our Colleagues Say
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Employee discounts and cashback
Plus many more