Skip to main content

Head of External Relations

Req ID:
Marketing & Communications

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We have a fantastic opportunity for a Head of External Relations. Reporting into our Director of Corporate Affairs, this role defines and delivers our overarching strategy to influence key policy-makers, political stakeholders, consumer groups and NGOs, impacting the business and wider insurance industry.

As Head of External Relations, you will represent DLG externally with senior stakeholders in a variety of external associations and forums, proactively expanding the company’s external network, identifying opportunities for further engagement. This is a hands-on role where you’ll need to think strategically and execute collaboratively at pace, across a company going through lots of change and transformation.

What you’ll be doing:

You will actively manage DLG’s External Relations strategy and engagement with external stakeholders including Government, Parliament, Trade Associations, Consumer Groups and NGOs. Drawing on your understanding of the political system to offer political and public policy, you’ll provide advice across a broad range of topics relevant to our business.

  • Build and maintain strong relationships with policy makers, Ministers, MPs, advisors, civil servants, think tanks and other key opinion leaders - effectively advocating and educating on DLG’s positions regarding sustainability, corporate achievements, future goals and commitments.
  • Build industry-wide relationships to support the interests of the sector, collaborating with industry players to build alliances and integrated strategies that promote an understanding of the essentiality and value of the insurance industry.
  • Assist with research and draft written submissions to Government consultations and Select Committee inquiries.
  • Research, forecast and evaluate the effects of public policy on DLG using public sources, political intelligence and personal contacts.
  • Write newsletters, briefings, and campaign material.
  • Respond to public policy threats and opportunities.
  • Manage DLG’s engagement with charitable organisations.

What we’re looking for

  • Significant public affairs experience, with a strong track record of working closely with government, trade associations, think tanks, and/or and national level decision-makers.
  • A strong interest in, and enthusiasm for, politics, policy issues and current affairs (e.g. understanding of Westminster and Whitehall).
  • Excellent research and communication (written and oral) skills.
  • A growth mindset, able to work well reactively, remaining positive and focused under pressure.
  • Strong interpersonal skills, judgement, and discretion – with the ability to inspire trust and confidence in part on advice given.
  • Excellent listening skills, as well as the ability to take an impartial view.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days per week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.


We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

  • Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (you can take this as cash if you want!).
  • Eligibility for annual performance bonus.
  • Generous holidays - 30 days annual leave (excluding the bank holidays). Plus, the option of buying or selling upto 5 days each year!
  • 50% off home, motor and pet insurance.
  • Free travel insurance and Green Flag breakdown cover.
  • Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Free private medical cover for you!.
  • Buy-as-you-earn share scheme.
  • Employee discounts and cashback.

Life at DLG

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you!

Collectively we help every business within our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit




Sign up for job alerts

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Marketing & Communications, London, England, United KingdomRemove

Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.