Motor Product Manager
About Us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
Here, transformation is constant. Our change teams lead the way, shaping and delivering business change on an unprecedented scale. As one of the industry’s biggest success stories, we’ve got a reputation to uphold, and the evolution of an entire industry to chase. From organisational structure to people and processes, governance to location, our large[1]scale, complex programmes affect every aspect of Direct Line Group’s development.
What we're looking for:
As a Motor Product Manager, you will become an engaged and valued member of the Motor New Business team. You will support the Head of Product to maximise the value DLG and Customers get from our Motor insurance products.
Your primary purpose is to identify and deliver key initiatives. using data and insight to determine what those initiatives should be, and then effectively delivering those at speed through great stakeholder management, clear and concise planning and a can do attitude.
You’ll be Commercially aware and be comfortable analysing and interpreting data.
You’ll have experience of delivering small and large-scale initiatives, and have the ability to manage multiple change items at once.
This role is a hybrid opportunity with two working days a week from our London office.
What you need to bring:
Sense of curiosity to understand and work with key stakeholders in order to deliver initiatives.
Focus on commercial outcomes by looking at initiatives through a customer lense, ensuring the development of initiatives takes into consideration all key stakeholders and thus meets internal processes and external regulation.
Awareness and appreciation for changing market conditions.
Awareness of upcoming regulatory changes and consideration for how these may impact our products and projects that are in flight
Ability to gather and synthesise information from a broad range of customer, market and competitor sources to build a rich, robust information base about the wider business context and use this insight to drive idea generation and execution.
Understanding of rules and requirements of the Financial Conduct Authority (FCA) and any other legal/regulatory/risk management frameworks, keeping abreast of any changes.
Strong interpersonal skillset and experience in stakeholder management
Ability to handle data, including interpretation and storytelling
What you'll be doing:
You will be part of the Motor New Business team and be responsible maximising the value of our Motor Insurance products.
Work alongside key stakeholders across the business such as trading, digital, marketing, technology, regulatory team, operations and claims.
Ensure customer outcomes are considered and customer best interests’ rules are adhered to when decisions are made.
Actively seek out and bring the ‘voice of the customer’ into the initiative idea; analyse and understand our customer behaviour, motivations and pain points to identify if a change needs to adapt to meet these fully.
Refine initiative idea to deliver maximum benefit for the customer and DLG, by ensuring we have a test and learn approach to all deliveries of our projects so we can reliably measure their impacts.
Monitor the performance of our products and benchmark these against the market.
Develop and maintain strong working relationships with matrix partners you work with to deliver your initiatives in order to set joint objectives that are regularly measured and monitored; provide direction and facilitate effective challenges to proposed business change; and ensure minimal disruption to the business.
You will participate in trading meetings where appropriate with matrix managed stakeholders to articulate current trends and potential risks.
You will identify, own and manage the risks and issues of delivering initiatives, ensuring they are adequately raised and signed off.
What we’ll give you in return:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
Flexible annual leave – You also have the option to buy or sell up to 5 days each year too, to suit you the way you want it to!
9% employer contribution into your pension – regardless of whether or not you pay into the pension plan. You can also opt to take this is a cash benefit instead.
Annual bonus of up to 10% - dependent on personal and company performance
Free private medical cover for you!
50% off home, motor and pet insurance
Free travel insurance
Free Green Flag breakdown cover
Life assurance
Income protection
Access to company car and cycle-to-work schemes
Retail discounts for your everyday shopping needs
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here.
We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.
There’s no-one else like you.
No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
Together we’re one of a kind.
Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit directlinegroupcareers.com
#LI-Hybrid
#LI-GY
Let’s Be Brilliant For Our Customers!
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
The Brands We Work With
Our Customer Service advisors support our customers with a wide range of products and services across some of the UKs well-known brands. As an advisor you may find yourself working across many of these brands including Direct Line, Direct Line for Business, Churchill and Green Flag. Other brands we have are Motability, Privilege, DLG Auto Services, DLG Legal Services and Darwin.
Our Values
Nobody has all the answers.
Think, act and win as one team to deliver great outcomes for our customers each and every day.
Draw upon diverse skills and perspectives, testing and iterating as you go.
Collaborate, communicate and be inclusive.
We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.
Be you, have fun, and make this a great place to be.
Make it happen. Spot the opportunities, take the initiative and be accountable.
Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.
Develop new skills, own your own career path and push your talents to the limit.
We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.
Hiring Process
There’s no one quite like you. Together, we'll uncover your strengths using tailored strategies if needed. Let's bring out the best in you.
What Our Colleagues Say
“I thoroughly enjoy my role at Direct Line Group for a multitude of reasons. Firstly, the people I work with are incredibly supportive and collaborative, making it a pleasure to come to work every day. The company also provides abundant opportunities for professional growth and development, which keeps me motivated and engaged. Furthermore, I find great satisfaction in serving our diverse range of customers, knowing that I play a crucial part in meeting their needs. Overall, the dynamic work environment, the chance to learn and grow, and the meaningful connections with customers make my role at Direct Line Group truly fulfilling.”
Customer Service Advisor
“Following my probation, I would like to say I am really happy working for Direct Line Group. I pretty much like everything about the role, I feel needed and wanted by colleagues and customers. The values of the company are excellent for the customers. I like that the calls are somewhat repetitive, but still each call is still different as each customer is different. I find the Flex type tool was so helpful and I use it on every call. I hope to be able to develop throughout my career at Direct Line Group. I was a bit worried about the tech side of things to begin with and even though I am still not 100% but learning every day.”
Customer Service Advisor
Our Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Opportunity to apply to our customer service and data apprenticeship to develop your skills for the future
Generous holidays including the option to buy or sell days
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Can’t find the job you’re looking for? Register to be notified as soon as new jobs become available. Enter your email address. Choose the job category and/or enter a location that you’re interested in. And then click “Add” to add the criteria and “Sign Up” to create your job alert.