Commercial Property Claims Handler

About us:

We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives- giving them peace of mind now and in the future.

This is an exciting opportunity to join our Commercial Property Claims team as a Commercial PropertyClaims Handler on a full-time, permanent basis.

The role:

Reporting to the Commercial Claims Team Leader, you will work in a dedicated team of Claims Handlers, where you will play an important part in ensuring our Commercial customers have their claims handled in a fair and efficient manner.

You will be responsible for the validation, investigation, negotiation, and fulfilment of Commercial Property Claims within a defined handling authority limit and having end-to-end ownership and accountability for each claim.

What you'll be doing:

• End-to-end claims handling of retained technical claims

• Investigate, negotiate indemnity and liability and identify potential recovery opportunities

• Control indemnity spend and reserving through negotiation

• Manage customer and third-party expectations throughout the lifecycle of the claim

• Maximise revenue generation, cost control and recovery opportunities to negotiate the optimum claim settlement

• Follow regulatory timescales and guidelines

• Be a technical mentor and referral point to enhance capability development

• Keep the customer experience at the heart of everything we do, ensuring adherence to the principles of Treating the Customer Fairly

• Achieve all business targets as set out within departmental measures

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What we're looking for:

• A passion for delivering excellent customer experiences

• Ability to work in a fast-paced environment

• Competent in using Microsoft packages such as Outlook, Teams, Word and Excel

• Insurance Claims experience is preferable

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension

• Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!

• 50% off home, motor and pet insurance

• Free travel insurance and Green Flag breakdown cover

• Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

• Buy-as-you-earn share scheme

• Employee discounts and cashback

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours (Monday – Friday, 9am – 5pm)

Location: Manchester, The Bloc, M2 3AW

Hybrid Working: We have a hybrid model with a virtual-first approach which means you would work from home and be in the office two days a week.

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