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Telephone Account Manager

Req ID:
Customer Care

We have a fantastic opportunity for a dedicated and energetic Telephone Account Manager to join our established sales team in the National Trading Centre on a permanent basis

This role is hybrid working with one day per week (Tuesdays) in our Manchester office.

What you'll be doing:

The role will be to manage a broker panel and to develop new or revisit relationships. To support profitable trading with our broker partners and networks. You will actively develop and lead a portfolio of broker relationships and ensure that first class account management services are delivered, working closely with underwriting colleagues and any other key business areas. This will include:

  • Enthusiastically manage, grow and reinvigorate brokers using a proactive sales/telephony strategy. New business success will be supported by strong prospect pipeline management across the panel to achieve financial plan, profit and appropriate segment growth monitored on a monthly basis.
  • Implement the core sales strategy via regular call engagement, develop relationships with new & stagnant brokers working positively to identify untapped potential within the panel.
  • Manage growth plans within existing brokers, present to new brokers and negotiate a profitable account outcome.
  • Track and manage new & ongoing deals with a working knowledge of the deals & proposition process, documentation & identify potential new deal opportunities within the panel.
  • Represent the broker panel internally to ensure new business & existing business underwriting activity is completed on time as this contributes a positive broker relationship. Chase outstanding quotes & assist underwriters with appetite calls and lead verification when required
  • Maintain and develop a good understanding of products, markets, sectors, geographic locations, distribution segmentation and communicate market developments to appropriate internal partners, supporting business opportunities throughout DLG.

What we are looking for:

  • Ability to display effective management of external, commercial relationships
  • Ability to show exposure to sales skills - active listening, understanding customer needs, presenting features advantages and benefits
  • Ability to work within a team environment - both an on site team and a remote team, to benefit business results
  • Exposure to General Insurance (desired but not essential)

What we will give you:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits

Hours:35 hours (Monday - Friday 9am-5pm)

Ways of Working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.


We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

  • Pension
  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.



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