This is a full time perm role based at site - 40 hours per week
Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.
We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.
What we’re looking for:
The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a
- Customer Service Advisor
All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.
As a Customer Service Advisor, we want you to bring your previous experience, skills and knowledge to the team. You’ll need to demonstrate your experience in dealing with our customers as you will be the first point of customer contact for the DLG Auto Services liaising with our customers and the respective claims and internal functions as appropriate to our own high standards.as well as working to tight deadlines to meet our customer’s needs. If you love to stay busy this role is really for you.
What you’ll be doing:
- You will deliver high levels of customer contact and communications throughout the vehicle repairs.
- Constant delivery of Service Level Agreements, ensuring customers are contacted regarding repairs
- Identifying, owning and handling the risks involved in running our business appropriate to role, in line with the Direct Line Group risk framework'.
- You will be accountable for your individual performance and also contributing to site performance.
Who you’ll be working with:
We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.
You will be working as part of our office team reporting directly to the office manager Working within a team of customer service advisors , responsible for customer communication and delivering a flawless customer journey and you will be part of the wider site team.
What we’ll give you:
Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package
Our teams are always supporting their local communities and love getting involved in charity events and family days.
All company car scheme. We all want to do our bit for the planet, but sometimes we need a car to get us and our families around. Our all company car scheme allows colleagues to apply for our electric car scheme regardless of their length of service, to lease a brand new electric or plug-in hybrid car in a tax efficient way, as long as they meet the qualifying criteria.