About Us
A world where insurance is a force for good – personal and inclusive. That’s our vision. And it’s well within reach. We’ve been helping people carry on with their lives since the 80s, giving them the peace of mind they need to focus on the future. After 40 years of innovation, we’re still leading the way today. This is where brilliant individuals work together to reimagine insurance.
Together, we’re one of a kind.
Our Brands
At Direct Line Group, we’re home to variety and expertise on a huge scale. Strong values, distinctive qualities, and great people: that’s the secret to building some of the nation’s best-known brands.
Direct Line
Speed, simplicity, and a common-sense human touch. It’s what we do. And we do it well. We connect our customers with the best in insurance – and with home, pet, travel, life, 50+, cycling or SELECT Premier insurance, you can make the most of life anytime and anywhere.
Since 1985, we’ve been changing the game. It’s how we’ve grown into one of the UK’s most trusted insurance businesses, with several reputable businesses under our wing.
Churchill
Serving the nation’s insurance needs since 1989, Churchill is a true British classic. We’re good at what we do, and we’ve built a reputation as one of the UK’s most reliable brands through good, old-fashioned, originality. If you’re looking for car, home, travel, or pet insurance, we’re on hand – online and over the phone. Accessible? Established? Effective? Oh yes.
Green Flag
Green Flag is a roadside rescue and recovery service rooted in independence and efficiency. We work smart, bringing the very best local technicians and independent garages across the UK together under one (green) flag. Our local specialists have all the skills they need to get our customers back on the move as quickly as possible – with everything you need and nothing you don’t.
Privilege
At Privilege, we offer affordable, fuss-free insurance to people from all walks of life. Our mission? Home and motor cover made easy. All sorts of insurance for all sorts of people – and with over 600,000 customers last year alone, hassle-free insurance is here to stay.
Darwin
We believe that insurance should work for you – not the other way around. That’s why all our policies are tailor-made with our customers in mind. We focus on smart and uncomplicated, so our customers can focus on the important things in life. Real people. Real evolution. It’s as simple as that.
Motability
We are Motability Operations, the organisation that delivers the Motability Scheme to over 700,000 disabled people across the UK. Our purpose is to deliver smart, sustainable solutions that advance our customers’ mobility in a fast-changing world. Since we were founded 45 years ago, we have grown to be the largest leasing company in the UK, providing over five million customers with affordable transport solutions which empower them to move around on their own terms.
DLG Legal Services
Everyone deserves access to justice. At DLG Legal Services, our mission is to make quality legal services affordable and accessible. We tackle everything from inheritance, personal injury, and property claims to contract and insurance disputes, keeping our customers at the heart of everything we do.
DLG Auto Services
From our shops that span the entirety of the UK, to the 90,000 accident-damaged vehicles we service each year, here at DLG Auto Services, we don’t do things by halves. This extends to our commitment to sustainability, implementing advanced tech and providing compassionate customer service. We’re staying ahead of the game – and we’re doing it for the good of motorists throughout the UK.
DLG Partnerships
At DLG Partnerships, we bring together the best of the best – seamlessly. Home to some of the UK’s most trusted brands, we provide insurance and roadside recovery services on a business-wide scale.
Business Areas
Expertise. Knowledge. A reach that spans the UK. There’s no one-size-fits-all here, and that’s how we can tailor solutions to suit our customers across all our business areas.
There’s more to us than meets the eye. We’re an insurance powerhouse, but with some of the UK’s most respected brands under our wing, our specialities don’t end there.
Actuarial
Market leading techniques. Maximised profitability. Business-wide connection. That’s how we support some of the UK’s most recognisable brands to grow and develop.
Our Corporate Actuarial teams deal with risk on a billion-pound scale. Bringing together the widest range of skills, tools, and information, they calculate the risk involved in any given policy – and ultimately a potential claim.
Change and Project Management
Our Change teams shape and deliver business transformation on an unprecedented scale. As one of the industry’s major players, we’ve got a reputation to uphold and an evolution to drive. From organisational structure to people and processes, governance and location, our large-scale, complex programmes affect every aspect of Direct Line Group’s development.
Finance
Here we’re on the road to becoming Britain’s best retail general insurer. Our talented, reactive, and communicative Finance team are on call to help us do it in a sustainable, profitable way. With close connections to our shareholders and a commitment to integrity that spans the entire business, our people are no strangers to creating – and maintaining – value on an unbelievable scale.
Human Resources
Our HR teams do it all. Whether they’re focused on resourcing, learning and development, payroll or culture and candidate induction, they’ve got what it takes to keep us moving forward. From recruiting new talent into our teams to developing the reward structures we offer our people, they keep support – and our colleagues – at the heart of everything they do.
Legal and Secretariat
Our Legal teams touch every aspect of our business – from Commercial, Partnerships, and International and Group, to Sales and Claims Operations. They’re the experts at the heart of our mission, determined to make law easy and accessible to everyone. Access to great legal services shouldn’t be complicated or costly, so we’re supportive and inclusive in everything we do.
Marketing and Communications
Here creativity thrives. Understanding our customers and their needs and working in tandem with the widest range of teams allows us to develop innovative and effective ways of reaching new customers – and keeping our current ones happy. There are no limits – bring your distinctive flair to everything from brand campaigns and TV adverts to internal communications and consumer insights.
Risk and Compliance
From Upstream Risk, Regulatory Advice and Compliance Management Information to Privacy and Data Protection, our Risk and Compliance teams keep us one step ahead, always. With links to every part of the business, and the responsibility of keeping people safe and compliant with all regulatory, claims, and underwriting controls, here you’ll find opportunities to develop your skills – regardless of your specialisation.
Procurement
Procurement at Direct Line Group is expansive, innovative, and intelligent. Our Procurement teams source sustainable, commercially beneficial opportunities that keep us driving forward, by bringing together their supplier, competitor and industry knowledge. It’s a department that spans the length and breadth of the business. That means unrivalled opportunities for career development, skill growth, and a wealth of experience to draw from.
Pricing and Underwriting
This is where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products balances our business goals and customer needs, for a product that works for everyone. Our Underwriting teams reduce risk and predict future events, ensuring our business can continue to grow – and our consumers get the best price.
Customer Care
Our Customer Care teams provide direct, front-line services to DLG customers across the UK. From roadside rescue and customer service to motor and home claims, they support people through the initial stages of the claims process by providing sound advice and guidance that keeps our customers happy. And they do it all over the phone. Whatever our customers need from their insurance, our teams get them the help they need as smoothly and efficiently as possible.
Auto Services
At DLG Auto Services, we have one goal – to get our customers back on the road as quickly and smoothly as possible. Vehicles keep us connected, and accidents can make getting from A to B that much harder. That’s why, across our 22 sites, we provide high-quality, efficient repair services so that our customers can do more of what they love. With a huge variety of roles and a reach that spans the length of the UK, you’ll find an opportunity to succeed, whatever your specialisation.
Data
Fuelled by our passion for using data to solve customer problems, we’re working to be the top-tier data-driven Organisation in the UK’s General Insurance market. With Analysts, Engineers and Developers working together in an agile environment, our Data enabling Tribe is at the heart of our mission. Building a new, enterprise-scale, cloud-hosted, secure and trusted analytics platform, we’re using the economics of big data, cloud elasticity, machine learning and AI automation. And we’re turning information into business insights to provide greater customer support.
Tech
Our tech team has in-house roles with a start-up feel. We’re on a transformation journey, turning our brand into a digital leader. To keep our services at their best and our customers satisfied. Using the SAFe system, along with the latest frontend technologies, microservices architecture and AWS Cloud, we’re developing a suite of web and mobile apps to create the most customer-friendly up-to-date experiences.
With so many areas to choose from, we’ve always looking for talented, ambitious people to join our teams. Grow your career in one of the most varied, successful, and distinctive UK brands – together, we’re one of a kind.
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