About Us
A world where insurance is a force for good – personal and inclusive. That’s our vision. And it’s well within reach. We’ve been helping people carry on with their lives since the 80s, giving them the peace of mind they need to focus on the future. After 40 years of innovation, we’re still leading the way today. This is where brilliant individuals work together to reimagine insurance.
Together, we’re one of a kind.
Our Brands
At Direct Line Group, we’re home to variety and expertise on a huge scale. Strong values, distinctive qualities, and great people: that’s the secret to building some of the nation’s best-known brands.
Direct Line
At Direct Line we believe that consumers deserve for things to be easy. When things go wrong, we want to get things back on track quickly and hassle-free.
Direct Line is a mass market, large scale, brand with a breadth of products across both personal and commercial lines of insurance available to buy online and on the phone.
For personal consumers Direct Line offers motor, home, pet, travel, life, over 50s life, cycling, SELECT Premier insurance and personal loans products.
For commercial customers Direct Line Business Insurance provides a range of products covering public liability, van, small business, tradesman, and landlord insurance needs..
Churchill
At Churchill, our goal is to help our customers ‘chill’ when they face challenging moments of change in their lives, letting them know that we can handle things and make them right.
Churchill the dog (or Churchie, for short) is one of the UK’s most-famous mascots, a symbol of trust and reliability for over three decades.
Our brand for the general market is accessible through Price Comparison Websites, online and by phone, offering a variety of insurance products including motor, home, pet, travel, and business.
Green Flag
At Green Flag we don’t believe anyone should be left stranded at the roadside. With our smart network of rescue specialists, we aim to get our customers moving again in no time.
With a mass market offering our breakdown cover, European cover and business cover are all available to buy online or over the phone.
Privilege
At Privilege we offer home and motor cover to people from various walks of life. Our goal is to provide the best price to our customers, and we pride ourselves on quick and efficient service.
Privilege is a no-nonsense, inclusive brand, famous for its strap line ‘You don’t have to be posh to be privileged’.
Our brand for the general insurance market is mainly accessible through Price Comparison Websites, offering both motor and home insurance.
Darwin
At Darwin Motor Insurance, we believe in driving innovation and providing peace of mind to all our customers. With a strong commitment to customer satisfaction, we've become one of the highest rated motor insurers in the UK. We represent an evolution in motor insurance - smart and simple, the way it should be.
Darwin features on Price Comparison Websites, targeting the mass market, offering motor insurance to personal consumers over 21 years old, with a breadth of motor products including Darwin, Darwin Gold, and Darwin Platinum.
Motability
We are Motability Operations, the organisation that delivers the Motability Scheme to over 700,000 disabled people across the UK. Our purpose is to deliver smart, sustainable solutions that advance our customers’ mobility in a fast-changing world. Since we were founded 45 years ago, we have grown to be the largest leasing company in the UK, providing over five million customers with affordable transport solutions which empower them to move around on their own terms.
DLG Legal Services
DLG Legal Services is a law firm created to help customers with legal solutions and to give them peace of mind, now and in the future. They offer legal services that are accessible and inclusive and are there to support their customers every step of the way.
DLG Legal Services is a legal services business, wholly owned by the Direct Line Group and fully regulated by the Solicitor Regulation Authority. It provides a range of services, predominantly to support policyholders of DirectLine Group’s Motor Legal Protection and Family Legal Protection products.
Legal services offered include litigation services for personal injury, inheritance and property claims as well as for contract and employment disputes. DLG Legal Services also offers support in times of legal need to a wide range of policyholders through an expert, well established Legal Advice Line.
DLG Auto Services
DLG Auto Services is Direct Line Group's UK network of bodyshops, repairing around 90,000 accident damaged vehicles every year.
By investing in new technology, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control while meeting our environmental targets through lowering emissions and increased recycling of parts.
DLG Partnerships
At DLG Partnerships, we bring together the best of the best – seamlessly. Home to some of the UK’s most trusted brands, we provide insurance and roadside recovery services on a business-wide scale.
Business Areas
Expertise. Knowledge. A reach that spans the UK. There’s no one-size-fits-all here, and that’s how we can tailor solutions to suit our customers across all our business areas.
There’s more to us than meets the eye. We’re an insurance powerhouse, but with some of the UK’s most respected brands under our wing, our specialities don’t end there.
Actuarial
Market leading techniques. Maximised profitability. Business-wide connection. That’s how we support some of the UK’s most recognisable brands to grow and develop.
Our Corporate Actuarial teams deal with risk on a billion-pound scale. Bringing together the widest range of skills, tools, and information, they calculate the risk involved in any given policy – and ultimately a potential claim.
Change and Project Management
Our Change teams shape and deliver business transformation on an unprecedented scale. As one of the industry’s major players, we’ve got a reputation to uphold and an evolution to drive. From organisational structure to people and processes, governance and location, our large-scale, complex programmes affect every aspect of Direct Line Group’s development.
Finance
Here we’re on the road to becoming Britain’s best retail general insurer. Our talented, reactive, and communicative Finance team are on call to help us do it in a sustainable, profitable way. With close connections to our shareholders and a commitment to integrity that spans the entire business, our people are no strangers to creating – and maintaining – value on an unbelievable scale.
Human Resources
Our HR teams do it all. Whether they’re focused on resourcing, learning and development, payroll or culture and candidate induction, they’ve got what it takes to keep us moving forward. From recruiting new talent into our teams to developing the reward structures we offer our people, they keep support – and our colleagues – at the heart of everything they do.
Legal and Secretariat
Our Legal teams touch every aspect of our business – from Commercial, Partnerships, and International and Group, to Sales and Claims Operations. They’re the experts at the heart of our mission, determined to make law easy and accessible to everyone. Access to great legal services shouldn’t be complicated or costly, so we’re supportive and inclusive in everything we do.
Marketing and Communications
Here creativity thrives. Understanding our customers and their needs and working in tandem with the widest range of teams allows us to develop innovative and effective ways of reaching new customers – and keeping our current ones happy. There are no limits – bring your distinctive flair to everything from brand campaigns and TV adverts to internal communications and consumer insights.
Risk and Compliance
From Upstream Risk, Regulatory Advice and Compliance Management Information to Privacy and Data Protection, our Risk and Compliance teams keep us one step ahead, always. With links to every part of the business, and the responsibility of keeping people safe and compliant with all regulatory, claims, and underwriting controls, here you’ll find opportunities to develop your skills – regardless of your specialisation.
Procurement
Procurement at Direct Line Group is expansive, innovative, and intelligent. Our Procurement teams source sustainable, commercially beneficial opportunities that keep us driving forward, by bringing together their supplier, competitor and industry knowledge. It’s a department that spans the length and breadth of the business. That means unrivalled opportunities for career development, skill growth, and a wealth of experience to draw from.
Pricing and Underwriting
This is where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products balances our business goals and customer needs, for a product that works for everyone. Our Underwriting teams reduce risk and predict future events, ensuring our business can continue to grow – and our consumers get the best price.
Customer Care
Our Customer Care teams provide direct, front-line services to DLG customers across the UK. From roadside rescue and customer service to motor and home claims, they support people through the initial stages of the claims process by providing sound advice and guidance that keeps our customers happy. And they do it all over the phone. Whatever our customers need from their insurance, our teams get them the help they need as smoothly and efficiently as possible.
Auto Services
At DLG Auto Services, we have one goal – to get our customers back on the road as quickly and smoothly as possible. Vehicles keep us connected, and accidents can make getting from A to B that much harder. That’s why, across our 22 sites, we provide high-quality, efficient repair services so that our customers can do more of what they love. With a huge variety of roles and a reach that spans the length of the UK, you’ll find an opportunity to succeed, whatever your specialisation.
Data
Fuelled by our passion for using data to solve customer problems, we’re working to be the top-tier data-driven Organisation in the UK’s General Insurance market. With Analysts, Engineers and Developers working together in an agile environment, our Data enabling Tribe is at the heart of our mission. Building a new, enterprise-scale, cloud-hosted, secure and trusted analytics platform, we’re using the economics of big data, cloud elasticity, machine learning and AI automation. And we’re turning information into business insights to provide greater customer support.
Tech
Our tech team has in-house roles with a start-up feel. We’re on a transformation journey, turning our brand into a digital leader. To keep our services at their best and our customers satisfied. Using the SAFe system, along with the latest frontend technologies, microservices architecture and AWS Cloud, we’re developing a suite of web and mobile apps to create the most customer-friendly up-to-date experiences.
With so many areas to choose from, we’ve always looking for talented, ambitious people to join our teams. Grow your career in one of the most varied, successful, and distinctive UK brands – together, we’re one of a kind.
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