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Service Asset & Configuration Management Analyst

Churchill Court, BR1 1DP
Full time

The way people live their lives is changing and technology is making things more accessible, modern and intuitive. Whether it’s supporting digital customer journeys, AI and robotics or the Internet of Things, the future is here and the potential is huge.

At Direct Line Group, we continue to unleash the power of technology to disrupt the insurance market – and our Technology Services team is at the heart of this, working to provide the kind of experience and services that wow our customers.

We are delivering a set of ambitious plans to transform our technology for the future, evolving the systems, platforms and infrastructure that our people use day-to-day. Think agile, think robust, and most of all, think simple. By providing an effortless experience, we aim to stand out and do amazing things for our customers.

This is an exciting time to join the Technology Services team at Direct Line Group and we’re looking for curious minds, and critical thinkers who will bring a fresh perspective to our team.

Service Asset & Configuration Management Analyst (SACM Analyst)

This is a fantastic opportunity for you to join Direct Line Group, a market leading insurer based in Bromley.  We’re just 15 mins from Victoria!

The role holder will coordinate, analyse, document and report on asset and configuration management in order to ensure that service assets and configuration items are managed effectively to improve and maintain service performance, quality and stability

In addition, the role holder will coordinate Software License activities and ensure DLG is compliant with Software License terms.

Working within a small team, and for the Service Asset and Configuration Lead, the role holder will join DLG at an exciting junction for the group, as we deliver against our future transformation strategy for the group, and look to maximise the value from our Service Asset & Configuration Management capability.

Some key focuses will be

  • Understand and coordinate Configuration Management plans within the agreed Configuration and Asset management framework (including infrastructure, applications and asset management)
  • Provide education, guidance, support, to help adoption of and adherence to Configuration, Asset management processes.
  • Coordinate and execute the identification, control, monitoring and verification of the Configuration Item links.
  • Manage changes to CI data through a controlled process.
  • Work with 3rd party service providers to produce audits, establish baselines, develop reports, metrics performance indicators and drive improvements in CI data quality.
  • Identify opportunities for improving service operations processes to drive cost and process efficiencies.

Essential Skills

  • An individual able to work on their own and collaborativly, who can communicate well and engage/influence to build trust
  • Experience of an implementation and/or maturity of a Configuration/Asset Management capability within an organisation
  • Service Management / Delivery experience

Desirable Skills

  • Able to assess and evaluate risk
  • Demonstrable ServiceNow experience (preferably inc ServiceNow’s Discovery/Mapping capabilities)
  • Cost / Business Management experience

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way.

Join us and help us transform the industry we lead.

Life at Direct Line Group

Let our colleagues answer your questions and tell you what it’s really like to work at DLG. Visit our discussion hub (https://directlinegroupcareers.career-inspiration.com/app/home/) to find out why Direct Line Group is a special place to work.

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.