What we’re looking for:
Are you a Configuration & Asset Management Analyst? Come and join Direct Line Group at an exciting junction for our team as we deliver against our future transformation strategy for the group and look to maximise the value from our Service Asset & Configuration Management capability.
You will coordinate, analyse, document and report on asset and configuration management in order to ensure that service assets and configuration items are managed effectively to improve and maintain service performance, quality and stability
Who you’ll be working with:
You will be part of our Service Control function within Live Services providing a focal point in driving our assurance agenda for IT services supplied by our external partners, and also for capturing customer feedback on our services to drive performance. It is the job of Service Control to work with our internal colleagues and teams to drive the performance and stability of IT Services for the benefit of our business and customers.
If things do go wrong, we are there to enable a speedy resolution wherever possible. We want to be driven by the' voice of the customer' to ensure that the actions we take are relevant and meaningful to the people who use our systems and services.
What you’ll be doing:
ServiceNow CMDB maintaining updates and Service Mapping
Hands on Data Analysis and excellent vendor engagement
Working on your own, collaboratively and communicating well to engage/influence to build trust
Provide education, mentorship and support to help adoption of and adherence to Configuration & Asset management processes.
Oversee and execute the identification, control, monitoring and verification of the Configuration Item links.
Working with 3rd party service providers to produce audits, establish baselines, develop reports, metrics performance indicators and drive improvements in CI data quality.
What we'll give you:
Come join us and you’ll find yourself in the middle of one of the most on-the-go teams in the business, with autonomy and exposure to industry leaders on huge household brand names.
We’re always encouraging internal development and you’ll have access to loads of learning opportunities, events and conferences to build your industry knowledge.