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Counter Fraud Credit Hire Handler

Direct Line House, B3 2NU
Full time

At Direct Line Group, we’re crafting the future. With a mission to make insurance easier and better value for our customers, we adopt change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every single day and accept fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognise and accept that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.

An exciting new opportunity has arisen within our Counter Fraud team based in Birmingham for a Counter Fraud Credit Hire Handler.

Purpose of Role

We are looking for an expert motor claims handler, ideally with Credit Hire claims handling experience and a strong litigation and fraud background, gained within a personal injury environment. You will manage a caseload of potentially fraudulent claims and will at times act as a referral point for other DLG handlers who have questions pertaining to Credit Hire Fraud.

You will have a sound understanding of the claims process from start to finish with technical expertise in: handling potentially fraudulent Credit Hire claims both pre-litigation and post, with a working knowledge of the CPR, the ability to assess and investigate claims, skilled in negotiation and settlement, assess quantum, handling complex files, be able to assess liability, prospects of success, identify trends/tactics to assist with the handling of these claims with evidence of leading your own case load and/or assisting on high value cases.

Key Accountabilities

With an understanding of insurance, litigation practice and processes, together with indemnity principles and previous fraud experience and/or knowledge of fraud indicators the day to day tasks will be:

  • Identify fraud type, set initial strategy, continually assess prospects of success following reviews of available evidence;

  • Ensuring that all post litigation costs are efficient and used to drive the best possible result at the lowest cost;

  • Undertake key investigations in accordance with identified fraud type and regularly review strategy;

  • Ability to anticipate problems, identify solutions and have excellent attention to detail;

  • Use initiative and be able to plan and prioritise own workload;

  • Demonstrate excellent organisation and communication skills;

  • Ability to follow work processes and keep to Strategy;

  • Be confident in making decisions and addressing internal and external stakeholders;

  • Use the resources available to you along with your own knowledge to aid quick decision-making;

  • Take ownership for any skills gaps you have so that you have the right knowledge to achieve your objectives;

  • Understand the balance between our responsibilities of preventing fraud and Treating the Customer Fairly in both process and attitudes;

  • Developing and maintaining relationships with suppliers;

  • Make sure that all systems required to be completed with information relating to our claims handling process are done so promptly and accurately;

  • Identify, own and lead the risks involved in running our business appropriate to the role, in line with the Direct Line Group risk framework;

  • Develop and present ideas which will enhance our processes and create new opportunities for the unit.

Working Hours: Monday- Friday 9am – 5pm

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.