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Technical Support Analyst - Logistics

Churchill Court, BR1 1DP
Fixed Term Contract (Fixed Term)
Full time

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.


Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

An exciting opportunity has arisen for a Technical Support Analyst to join our Logistics, Business Services team at our Bromley Office.  This role is a full time, 12 month Fixed Term opportunity and is part of a small team of 6 SME's reporting into the Technical Specialist Manager.

Purpose of Role

The primary focus of the Technical Support Analyst within Logistics is to provide subject matter, digital workflow process and project expertise.  The role of the Technical Support Analyst will also include the identification, management and implementation (ranging from small to large scale) of document capture and recognition solutions for Logistics and wider business.

The Technical Support Analyst provides support for wider Logistics activities & projects, including: risk, financial processes and change and efficiencies. The role requires strong technical, analytical and communication skills as you will be required to assist colleagues at various levels of management across all sites.

What being a Technical Support Analyst Involves

  • Providing Subject Matter Expertise for document capture and recognition solutions that will be based on the Open Text software platform
  • Designing, delivering and implementation of digital workflows
  • Identifying and defining opportunities to digitalise paper based processes across DLG
  • Design end to end digital solutions and related processes using Open Text software (using rule building, web reports and workflows)
  • Delivering and managing the implementation of solutions - supporting new processes and services as a result of Change Requests from the wider business
  • Following release and change management processes
  • Deal sensitively with highly confidential information
  • Responsible for the role out of new and existing systems, processes, procedures and products, maintaining all standards of practice and lead process improvement initiatives on a day-to-day basis
  • Driving improvement and efficiency initiatives
  • Preparing and publication of training material as well as delivery of training
  • Building relationships with internal customers and 3rd parties
  • Provide investigation, analysis & validation support for Logistics

What skills and qualities we are looking for:

  • Experience of analysis & project support
  • Experience of MI reporting & validation
  • Good numeracy, written & presentation skills
  • Knowledge of Digital Workflow
  • Strong communication skills – both written and verbal
  • Experience of financial process including forecasting, cost management and budgeting
  • An effective team player with the ability to build good relationships with colleagues and business partners
  • Ability and willingness to travel
  • Although not essential, it would be beneficial to have knowledge of Open Text products  (Enterprise Scan, Validation and Content Server) and knowledge of inbound capture processes across both digital channels and analogue (paper based) channels.

Hours: Monday - Friday 9am-5pm

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.