Do you have experience of dealing with insurance claims or working within the Insurance industry?
Do you have a passion for delivering great customer service?
We are looking for customer focused individuals to join our Commercial Property Claims team in Manchester on a full time, permanent basis.
Excellent customer focus and service is key to our success. Working in a dedicated team, you will play a key part of ensuring that our Commercial customers have an efficient and fair experience and really deliver on our promise.
With responsibility for the validation, investigation, negotiation and fulfilment of Commercial Property claims, you will handle the full life-cycle of the claims process within a defined handling authority from 'cradle to grave'. You will actively resolve outstanding investigations in order to choose the optimum settlement route, optimizing revenue generation and/or cost control opportunities and have end to end ownership and accountability for a claim.
Prior to your first day with us, we encourage you to visit our department and meet your new team. We believe this works great in reducing first day nerves and builds excitement of what is to come.
From your first day, you will receive comprehensive training which is a mixture of theory and practical over a period of 4 weeks, with exposure to our expert and knowledgeable staff, together with our internal technical webpages. You will then be well-prepared to begin your journey as a Commercial Property Claims Handler.
You will also receive ongoing support from your approachable and friendly colleagues, who are always happy to help.
Together with our staff benefits, we really do think this is a fantastic opportunity to join an even greater Insurance company.
We would like to hear from you if you have the following skills/qualities
35 hours per week - Monday to Friday, 9am - 5pm.
Direct Line Group are an equal opportunity employer who value diversity. We do not discriminate and we recognize and embrace that people work in different ways. We will always adapt so you have the best and most comfortable working environment. If during the recruitment process you require any reasonable adjustments, please just let us know.
Career benefits and rewards
Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:
Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.
Life at Direct Line Group
We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.