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External Automotive Engineer

60 Fenchurch Street, EC3M 4AQ
Churchill Court, BR1 1DP
Full time
About us:

Direct Line Group is an ambitious company employing thousands of people throughout the UK. We’re proud to be one of Britain's leading general insurers, offering millions of customers decades of experience and knowledge. In the history of modern insurance, there has never been a bigger time for change than now and we work hard to make sure our well known brands –Direct Line, Churchill, Privilege, NIG and Green Flag are making insurance easier and better value for our customers. We know we can’t do this without our brilliant people who we reward for ideas and thinking as well as results because that’s how we can achieve amazing things – for our customers and for each other. Come work for the 3rd Best Big Company to Work for in 2019.

We are now looking for Automotive Engineers to join our field-based, motor fulfilment team and currently have vacancies to cover the following regions:

  • Greater London - within the inner M25 area

The role:

Our Engineers provide an inspection service and technical support to the claims function. Responsible for inspecting all claimants vehicles within agreed service level time frames, they decide whether the vehicle is a repair or total loss proposition and deal with the claim based on this decision by settling the total loss value directly with the customer or authorising the repairing garage. With a focus on getting our customers back on the road as quickly and as smoothly as possible you will play a key role in the customers motor claims journey.

What being an Automotive Engineer involves:

  • Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.

  • Using appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy

  • Delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality.

  • Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers

  • Maintain a high level of accuracy on administration of all assessments

  • Support the deployment department and utilise opportunities to maximise productivity whenever possible

Skills and experience we are looking for:

  • You will have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor role

  • You will hold a minimum of ATA VDA qualifications

  • A sound understanding of Thatcham Escribe and Audatex software

  • You will bring knowledge of vehicle repair techniques and motor insurance claims processes

  • You will be customer focused and enjoy working collaboratively with a team

  • Flexibility

Hours: 35 hours per week (Mon-Fri)

Salary: Competitive salary + company car allowance

Closing Date: 22/03/2019

Career benefits and rewards

Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:

  • A competitive salary, benchmarked against our competitors, which will grow as you do.
  • Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
  • Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Attractive holiday entitlement
  • 50% off our Home, Motor and Pet insurance
  • Free Travel insurance
  • Free Green Flag breakdown cover
  • Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
  • Retail card, with discounts at big name retailers
  • My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant  high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Life at Direct Line Group

We recommend that you read our colleagues’ stories and ask them a question on our live discussion platform www.directlinegroupcareers.com/ask-our-people. This will help you learn more about us and be better prepared for interviews.