Technical Claims Consultant
Technical Claims Consultant - (Full Time, Permanent Position)
Bromley, Birmingham or Manchester - Hybrid (1/2 days in the office)
Let's make the most of your talent
Join us as a Technical Claims Consultant within our Large and Complex Loss Specialist Claims team, where you'll where you'll lead high-value claims to resolution and shape excellence in claims handling.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
What you'll be doing
Reporting directly to the Technical Claims Manager, you'll settle high-value and complex third-party claims as economically as possible while maximising the speed of settlement and safeguarding the company’s reputation. You'll become an integral part of a centre of technical excellence for Motor and Liability claims, where you'll provide advice and guidance to Claims and other business areas within Direct Line Group.
- Manage your own portfolio of high-value motor personal lines and commercial liability direct catastrophic injury/complex claims, adhering to your own personal delegated handling authority
- Conduct thorough investigations, with the assistance of experts when necessary, to validate all large loss claims
- Negotiate fair and reasonable settlements for third-party claims using the appropriate communication channels
- Contribute to the development of technical claims handling skills in the department and wider claims locations by coaching, conducting file reviews, providing training, and disseminating updates on technical and legal developments
- Stay informed about legal and procedural developments impacting high-value claims handling, evaluate any relevant changes or developments, provide input into the assessment of impact or determination of approach that should be taken by DLG, communicating outcomes to stakeholders
- Provide technical advice and support to regional third-party claims teams and other business areas to support the achievement of business objectives
- Contribute to the development of the large loss claims handling strategy within DLG, identifying opportunities for improvements and strategies to maintain DLG's position as market leaders in this field
- Maintain awareness of and adhere to the rules and requirements of legal, regulatory, and risk management frameworks on an ongoing basis
- When necessary, lead or provide input into DLG's responses and discussions related to developments and changes in procedural or damages law/law reform
- Represent DLG on industry bodies or review groups, providing valuable technical insights and reporting to Claims Management as needed
What we're looking for
- Demonstrated expertise in technical/large loss claims handling within the motor claims and commercial liability direct fields
- In-depth understanding of common law and insurance-related legislation
- Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions
- A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets
Hours: 35 hours (Monday to Friday, 9am to 5pm)
There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.
We’re proud of who we are, of what we do, and what every single one of us brings.
Join us.Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
Together we’re one of a kind.
What we’ll give you in return:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
·9% employer contributed pension
·50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
·Additional optional Health and Dental insurance
·Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
·Up to 10% performance-based annual bonus
·EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
·Buy as you earn share scheme
·Employee discounts and cashback
·Plus many more
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
#LI-JH1
#LI-Hybrid
Let’s Be Brilliant For Our Customers!
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
The Brands We Work With
Our Customer Service advisors support our customers with a wide range of products and services across some of the UKs well-known brands. As an advisor you may find yourself working across many of these brands including Direct Line, Direct Line for Business, Churchill and Green Flag. Other brands we have are Motability, Privilege, DLG Auto Services, DLG Legal Services and Darwin.
Our Values
Nobody has all the answers.
Think, act and win as one team to deliver great outcomes for our customers each and every day.
Draw upon diverse skills and perspectives, testing and iterating as you go.
Collaborate, communicate and be inclusive.
We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.
Be you, have fun, and make this a great place to be.
Make it happen. Spot the opportunities, take the initiative and be accountable.
Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.
Develop new skills, own your own career path and push your talents to the limit.
We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.
Hiring Process
There’s no one quite like you. Together, we'll uncover your strengths using tailored strategies if needed. Let's bring out the best in you.
What Our Colleagues Say
“I thoroughly enjoy my role at Direct Line Group for a multitude of reasons. Firstly, the people I work with are incredibly supportive and collaborative, making it a pleasure to come to work every day. The company also provides abundant opportunities for professional growth and development, which keeps me motivated and engaged. Furthermore, I find great satisfaction in serving our diverse range of customers, knowing that I play a crucial part in meeting their needs. Overall, the dynamic work environment, the chance to learn and grow, and the meaningful connections with customers make my role at Direct Line Group truly fulfilling.”
Customer Service Advisor
“Following my probation, I would like to say I am really happy working for Direct Line Group. I pretty much like everything about the role, I feel needed and wanted by colleagues and customers. The values of the company are excellent for the customers. I like that the calls are somewhat repetitive, but still each call is still different as each customer is different. I find the Flex type tool was so helpful and I use it on every call. I hope to be able to develop throughout my career at Direct Line Group. I was a bit worried about the tech side of things to begin with and even though I am still not 100% but learning every day.”
Customer Service Advisor
Our Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Opportunity to apply to our customer service and data apprenticeship to develop your skills for the future
Generous holidays including the option to buy or sell days
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
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