Learning Experience Facilitator
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
Our HR teams do it all. From Resourcing to Learning and Development, Payroll to Rewards and Benefits, across Culture and Candidate Induction, they keep us moving forward. Whether they’re recruiting new talent into our teams, or developing the reward structures we offer our people, they keep support at the heart of everything they do.
This role will require 3 days per week in the office, with some travel to other locations if needed.
Location: Glasgow, Leeds or Doncaster.
What you'll be doing:
Working collaboratively across learning, HR (including supporting HR change activity and with the Employee Brand Team), suppliers and the business (partners, DNA, learners) to profile audiences, define learning needs and design facilitated learning experiences following the standards and governance set by the design studio.
Ensure critical business messaging is threaded through learning e.g. EVP, future skills, culture, career development, external factors, prioritisation).
Ensure learning journeys provide opportunities to be embeded.
Work with all roles in the learning facilitation hub to shape and ensure consistency of learning experiences.
Maintain accurate learning records within the agreed timeframes including LMS data, learning timetables, skills matrices, resource specialist and progress reviews.
Produce, presents and story tells using data.
Works with the managed service provider to ensure they are set up for success.
What you'll need:
Experience delivering learning within a contact centre environment and to a broad range of audiences
Experience of virtual (inc webinars) and face-to-face delivery.
Understanding of learning theory and facilitation techniques.
Experience working with senior partners and able to interact with other functions/departments across the business.
Comfortable working with data.
What we’ll give you in return:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here
There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
Together we’re one of a kind.