Support Operative
This is a Full time role - 40 hours a week
Here at Direct Line Group Auto Services, we genuinely care about what we do and strive to provide a phenomenal quality of service for our customers.
We know that our customer’s vehicles make getting from A to B that much easier, whether it’s to do the weekly shop, the school run or to get things delivered, it’s all important.
What we’re looking for:
The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry. That’s why we’re excited to be growing our teams and looking for people to join us as a
- Handy Person/Support Operative
All roles are at the heart of our Auto Services business and you’ll need be enthusiastic, upbeat and committed to delivering the best repair service.
As a Support Operative/Valeter, we want you to bring your previous experience, skills and knowledge to the team.
If you love to stay busy this role is really for you.
What you’ll be doing:
You will be required to support departments when resource issues arise in Transport and the parts department, so a driving licence is a must. General Site Maintenance (DIY Skills) Health and site Reporting (site walks/audits). Keeping the site & yard clean and tidy, ensuring skips are emptied etc
You would have experience in a similar role with the following skills/knowledge
- Good knowledge of maintenance processes
- Identify problems and develop appropriate solutions to address them
- Excellent Customer Service Skills
- Respond positively to requests for help and support
- Ability to work to targets and deadlines
- Work closely with customers to understand their requirements
Who you’ll be working with:
We know you’ve heard this all before, but the culture here at DLG really is something else. We embrace our individuality – you’ll see it in the way that we think and work, it’s all about ensuring you can enjoy making a contribution, have some fun and be yourself in every aspect. We encourage each other to be the best we can be: no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown – we even reward you for them! We encourage our people to work together, aim higher and to be the best they can be – for customers, colleagues and the business. It’s an indefinable “DLGness” that makes us who we are, and we’d love for you to be a part of it.
What we’ll give you:
Rewarding you is important to us, that's why we'll recognise your hard work and support you give our customers every step of the way with a very competitive salary and an industry leading reward package
Our teams are always supporting their local communities and love getting involved in charity events and family days.
#LC1
Fix Up Your Future With DLG Auto Services
With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.
Let's accelerate your career!
Driving A More Sustainable Future
The future is exciting, we’re investing in new sustainable technologies to help us re-shape and evolve the vehicle repair industry.
Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling.
We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy.
Using alternative fuels – Testing the viability of alternative fuels, such as hydrogenated vegetable oil (HVO), to power recovery trucks.
Energy efficient lighting – introducing LED lighting across our sites to illuminate our workshops and enable energy savings of 60%.
Green parts – Offering customers the option of ‘green’ parts could reduce the need for new replacement parts and significantly reduce the carbon footprint of repairs.
Our Repair Process
We genuinely care here at Direct Line Group Auto Services about what we do and strive to provide a phenomenal level of service for our customers.
Whether it’s the weekly shop, the school run, or making deliveries, getting from A to B is important.
Across our networks, our teams strive to get our customers vehicles in working order and back on the road as quickly as possible. We repair all our customers vehicles to the BS10125 standard for Vehicle Damage Repair, accredited by BSI, ensuring peace of mind for all.
See our teams in action in one of our high-tech garages.
Our Values
Nobody has all the answers.
Think, act and win as one team to deliver great outcomes for our customers each and every day.
Draw upon diverse skills and perspectives, testing and iterating as you go.
Collaborate, communicate and be inclusive.
We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.
Be you, have fun, and make this a great place to be.
Make it happen. Spot the opportunities, take the initiative and be accountable.
Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.
Develop new skills, own your own career path and push your talents to the limit.
We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.
Kavan, DLG Auto Services Apprentice
At DLG, development is everything. Our people make the wheels turn and keep us moving on an unstoppable trajectory.
Whether you’re just starting your career journey or looking to develop new skills our Apprenticeship opportunities may be the route for you.
Kavan joined DLG Auto services on one of our apprenticeships. As a Vehicle Damage Assessor apprentice, he has been given access to shaping our sustainable future while building skills for his career.
What Our Colleagues Say
Our Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:
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