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smiling DLG employee

Automotive Technical Support Technician

Req ID:
R-17077
Category:
Mechanical / Engineering
Location:
Leeds; Glasgow
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At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety. It’s not just what we do; it’s how we do it. We bring our whole selves to work every day and embrace fresh thinking – after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands – including Direct Line, Churchill, Privilege and Green Flag – change takes many forms. We appreciate the knowledge and skills that each one of us brings to the business. It’s hard not to be inspired by the things that make us unique. Boldness, curiosity and enthusiasm go a long way. And they’re helping us transform the industry we lead.

And as part of this, we're recruiting for an Automotive Technical Support Engineers

The Role

As an Automotive Technical Support Engineer, you will provide real time automotive technical support to a host of internal and external customers reducing cost to serve by driving repair rate capability by:

  • Driving the success of Phone Fix in the Rescue Service Delivery Contact Centres
  • Driving UK wide improvements in Roadside Repair rate with roadside technicians working on behalf of Green Flag.
  • Supporting Green Flag patrols with real time technical support and advice.

Hours: 35 hours per week based in Leeds or Glasgow

What you'll be need as an Automotive Technical Support Engineer

  • A relevant NVQ level 3 or above qualification is essential
  • Motor experience in Repair & Diagnostics is essential

What you'll be doing as an Automotive Technical Support Engineer

  • Operate as an integral part of the Green Flag Phone Fix process answering demand from the Rescue Service Delivery Contact Centre Advisor population in Leeds and Glasgow, connecting to customers in identified Phone Fix incidents, providing real time over the phone diagnostic questioning and appropriate advice to the customer and Advisor.
  • Be the first point of call for all Roadside Technicians requiring automotive technical assistance to lead and aid in the swift resolution of vehicle faults through the use of automotive technical information and databases combined with extensive automotive mechanical and electrical diagnostic and repair experience and knowledge.
  • As a technical information author, lead the design and development of a technical information platform which can be accessed both internally by ATSE’s and externally by Roadside Technicians in a read and write capacity.
  • Provide both validation and governance in the assessment of technical information received from Roadside Technicians ahead of publishing on the Technical Information Platform.
  • Assist the Service Delivery Contact Centre management teams in the development and roll out of vehicle awareness training modules and experiences.
  • Work autonomously and with minimal supervision to ensure world class Automotive Technical Support to internal and external customers and strive through a continuous improvement approach to develop a Green Flag Technical Centre of excellence.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

·9% employer contributed pension

·50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

·Additional optional Health and Dental insurance

·EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

·Buy as you earn share scheme

·Employee discounts and cashback

·Plus many more

#LI-LC1

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Fix Up Your Future With DLG Auto Services

There’s no one quite like you. Let’s make the most out of your skills with a DLG Auto Services Career.

We know the automotive industry – from top to bottom and inside out. Because we look after the repair process from start to finish.

Across our Repair Centres we have a wide variety of career opportunities. Think airbrush artists, Valets, Mechanical Engineers, Customer Service advisors, Damage Assessors, plus many more. No matter the role, our teams all work together to get our customer’s vehicles on the road faster and better looking than before.

And that’s only a small aspect of everything that goes on in our vast network of garages across the UK.

Whatever your skillset, wherever your passions lie, you can drive an impactful career at DLG Auto Services.

Smiling DLG Auto Services worker Smiling DLG Auto Services worker

With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.

Let's accelerate your career!


Driving A More Sustainable Future


The future is exciting, we’re investing in new sustainable technologies to help us re-shape and evolve the vehicle repair industry.

Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling.

We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy.

Using alternative fuels – Testing the viability of alternative fuels, such as hydrogenated vegetable oil (HVO), to power recovery trucks.

Energy efficient lighting – introducing LED lighting across our sites to illuminate our workshops and enable energy savings of 60%.

Green parts – Offering customers the option of ‘green’ parts could reduce the need for new replacement parts and significantly reduce the carbon footprint of repairs.

Our Repair Process

We genuinely care here at Direct Line Group Auto Services about what we do and strive to provide a phenomenal level of service for our customers.

Whether it’s the weekly shop, the school run, or making deliveries, getting from A to B is important.

Across our networks, our teams strive to get our customers vehicles in working order and back on the road as quickly as possible. We repair all our customers vehicles to the BS10125 standard for Vehicle Damage Repair, accredited by BSI, ensuring peace of mind for all.

See our teams in action in one of our high-tech garages.

Our Values

win together

Nobody has all the answers.

Think, act and win as one team to deliver great outcomes for our customers each and every day.

Draw upon diverse skills and perspectives, testing and iterating as you go.

Collaborate, communicate and be inclusive.

be yourself

We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.

Be you, have fun, and make this a great place to be.

own it

Make it happen. Spot the opportunities, take the initiative and be accountable.

Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.

Develop new skills, own your own career path and push your talents to the limit.

speak up

We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.

Kavan, DLG Auto Services Apprentice

At DLG, development is everything. Our people make the wheels turn and keep us moving on an unstoppable trajectory.

Whether you’re just starting your career journey or looking to develop new skills our Apprenticeship opportunities may be the route for you.

Kavan joined DLG Auto services on one of our apprenticeships. As a Vehicle Damage Assessor apprentice, he has been given access to shaping our sustainable future while building skills for his career.

What Our Colleagues Say

“I returned to DLG after 17 years away and have been back for 4 weeks. Having spent most of my career at DLG, I knew what to expect. DLG treats you as a person, not just barcode, and the culture is fantastic. Everyone is friendly, and the benefits, including half-price pet insurance for my dog, are great! I highly recommend joining DLG; the excellent equipment makes the job easier and aids in your development.”
Steve
Panel Beater
“I joined DLG 2 months ago. I had been in automotive for a while and knew a few people who worked for DLG. They told me the business invested in their employees particularly in wellbeing and development. In the short time I have been at DLG I can see this is actually the case – you can see it in action. The company offers great career growth opportunities and a supportive culture that focuses on the customer – we support them through really stressful times and we always try to ensure the best outcome. Also, the benefits are great. You can put together your own package so it works for you. If you're considering joining just do it! You won’t regret it.”
Joanne
Production Manager

Our Benefits

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle:

benefit icon

9% employer contributed pension

benefit icon

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

benefit icon

Additional optional Health and Dental insurance

benefit icon

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

benefit icon

Generous holidays

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Income protection

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Employee discounts and cashback

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Plus many more

photographs of Direct Line Group Auto Services working on vehicles

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