Claims Analyst

Claims Analyst

Leeds - Hybrid (2 days a week in the office)

Full Time, Permanent Position

Let’s be brilliant for our customers

Join us as a Claims Analyst, where you'll shape the future of Motor Claims with innovative data insights, driving informed decisions and maximising profitability. Make a difference, unleash your creativity, and lead the way in revolutionising insurance analytics.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you'll be doing

In 2023, DLG spent c.£2 Billion on Motor claims. This important role is accountable for the development and delivery of accurate and timely Management Information reporting across Motor Claims, together with robust data analysis, in order that the operation and key stakeholders are able to make informed and quality business decisions. You will support business as usual operations, the Claims Change function and any strategic initiatives focussing on key drivers of indemnity and operational performance. Other duties include:

• Work with Claims stakeholders in order to design and implement fit-for-purpose reporting containing relevant, accurate, timely and commercially-focussed key performance indicators

• Deliver and track reporting on Motor Claims within agreed timescales

• Continuously seek to improve the quality of MI provided to the business, and to support, prioritise, and challenge ad-hoc requests from the business

• Work with the business to educate and shape the MI request in order to better meet objectives and reinforce a culture of working in partnership by keeping stakeholders informed and updated

• Adopt a creative approach to resolving complex problems in mining and manipulation of data, identify alternative non-standard mechanisms and approaches to achieve the desired output

• Using your experience, both professionally and gained away from the workplace, to help us be innovative, dynamic and continuously curious

• Focus on costs, process improvements and efficiencies to contribute to the profitability of Direct Line Group

What we're looking for

You’ll be a self-starter who is curious about data and has an aptitude for data analysis together with a keen attention to detail. You’ll be analytically minded and a strong problem solver and will be able to quickly gain a good understanding of the data and reporting needs of the business. Other skills:

• Knowledge and experience of SQL is desirable, as is exposure to reporting services and visualisation tools (e.g. Tableau, Qlik Sense, or Power BI)

• The ability to investigate issues and problems and make recommendations for business and process improvements

• Mindset to be innovative and challenging in your approach to work; being able to overcome obstacles by generating new insights and ways of doing things

• An eagerness to learn and take responsibility for your own development to maximise your personal contribution to the team

• Recent graduates are welcome to apply

What we offer in return

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

You'll also receive:

• A detailed and tailored induction plan

• An opportunity to join a high-performing and dynamic analytics team and develop new skills

• An opportunity to utilise software such as Tableau, SQL, Qlik Sense, Alteryx, Power BI and more

• A friendly, supportive and progressive business with ambitious objectives and plans

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com

Together, we’re one of a kind

Salary Range: £30,000 to £50,000

Hours: 35 hours (Monday to Friday - shift patterns can be discussed)

Closing Date: Friday 03 May

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