Client Liaison Advisor

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Adviceline team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

We are now hiring for a Client Liaison Advisors to join our Legal Services team at our Leeds and Bromley offices on permanent full time basis. This role has a hybrid working style where you will be based in the office 2 days a week, and 3 days a week working from home. This is an entry level role, full training will be provided in the office

What you will be doing:

You will act as the first point of contact for all customer related queries prior to client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer focused nature of our business. Other duties include:

• Initial contact with the client referral

• Converting client and passenger referral into a customer

• Providing clear and accurate information in a user friendly manner

• Completing telephone Q&A with client

• Proactively handling the client’s expectations

• Using clear and plain explanations and terms, with a friendly, empathetic and reassuring attitude

• Active listening and communication style

• Highly professional manner

• Reflect the brand image and customer focused ethos

• Instructing the treatment provider

• Achieving KPI targets

What we are looking for:

The nature of this role is very fast paced - you need to be able to handle the pressure well. Other skills are:

• Excellent telephone manner and a passion for customer service

• Experience of working in a sales call centre environment is preferable

• Ability to work as a member of a team

• Excellent attention to detail

• Must be able to use own initiative and prioritise

• Flexibility in work content

Location: Leeds or Bromley

Working hours: 35 hours a week (Monday- Friday)

Contract: Permanent

Home Working: Hybrid model (2 days in the office per week)

What we will give you:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

9% Private Pension

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus many more

Life at Direct Line Group

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

#LI-PK1 #Hybrid