Business Improvement Data Consultant
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.
We have an exciting opportunity to join our Motor Fulfilment team as a Business Improvement Data Consultant, on a full-time and permanent basis.
Please note: this opportunity is predominantly home-based but will require occasional travel to your local office (London, Birmingham or Leeds).
Purpose of Role
Reporting to Business Implementation Manager, you will work in a highly engaged team environment and be responsible for the concept, creation, design, delivery, and ongoing management of key data visualisation resources to support sustainable improvements and drive benefits for the customer journey and business performance.
Work collaboratively with your colleagues and wider key stakeholder populations to fully understand the complex MI requirements and take responsibility for developing accurate, informative, and timely interactive data views to support visibility of supplier, departmental and individual performance metrics that support opportunities to drive continuous improvement and fulfilment of our core objectives.
Manage existing/ongoing MI distribution, taking ownership of some of the interactive mechanisms used by the Claims and Motor Fulfilment business areas, utilising opportunities to identify & implement improvements.
Working closely with the Business Implementation Team (BIT) to create data analytics solutions that support the requirements of the Motor Fulfilment SLT and wider leadership teams, focussing on customer service levels, supplier/individual performance and indemnity control
Delivering detailed MI which is consistent, timely and accurate, utilising mechanisms and software solutions to create engaging and interactive views which can also enable end users to ‘self-serve’ data information within a live environment to support dynamic review/interaction and enhanced broader understanding
Pro-actively seek out opportunities for any business improvement initiatives and collaborate with your team to ensure that the ideas can be migrated from concept to reality through the appropriate planning and governance channels, supporting with the subsequent rollout to end users through interactive sessions
Utilise programming skills to assist with the development of new initiatives and interactive mechanisms which are stable, robust & user friendly, with data securely managed & available for appropriate extract creation
Support the BIT Manager with developing and communicating performance targets, driving the necessary engagement levels to motivate the management population to deliver against their targets successfully and sustainably, with customers and service levels at the heart of everything we do.
Act as a key stakeholder within any forums involving interactions with third party technology and business services suppliers, through support with performance monitoring mechanisms to ensure that DLG optimise the full contractual value.
What we are looking for
Expertise with VBA programming methodology and capabilities (Additional programming language expertise will also be beneficial e.g. Python, Java, SQL, HTML etc. )
Experience of using Power Automate, Power Apps and API’s would also be beneficial
High levels of competence with using databases & data visualisation tools (e.g. SharePoint Lists, Dataverse, Power BI, Tableau, AWS, and Insight data systems)
Advanced skills with Excel (Formulas, Pivot tables, Charts, Power Query, Large Data, Presentation, Office 365)
Fully embedded skills with using Excel, SharePoint, Power Point, Visio, Word and other key Microsoft products
Detailed experience with MI & data analytics creation through multiple engaging formats
Strong internal stakeholder engagement and relationship capabilities
Good financial management acumen, data analysis and insight capabilities
Hours: 35 hours (Monday – Friday, 9am-5pm)
Home Working : Hybrid model
Location: London, Birmingham, or Leeds
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
·Up to 10% Annual bonus
·Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
·Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
·50% off home, motor and pet insurance
·Free travel insurance and Green Flag breakdown cover
·Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
·Buy-as-you-earn share scheme
·Employee discounts and cashback
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Fix Up Your Future With DLG Auto Services
With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. And we’re doing it for the good of motorists across the UK.
Let's accelerate your career!
Driving A More Sustainable Future
The future is exciting, we’re investing in new sustainable technologies to help us re-shape and evolve the vehicle repair industry.
Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling.
We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy.
Using alternative fuels – Testing the viability of alternative fuels, such as hydrogenated vegetable oil (HVO), to power recovery trucks.
Energy efficient lighting – introducing LED lighting across our sites to illuminate our workshops and enable energy savings of 60%.
Green parts – Offering customers the option of ‘green’ parts could reduce the need for new replacement parts and significantly reduce the carbon footprint of repairs.
Our Repair Process
We genuinely care here at Direct Line Group Auto Services about what we do and strive to provide a phenomenal level of service for our customers.
Whether it’s the weekly shop, the school run, or making deliveries, getting from A to B is important.
Across our networks, our teams strive to get our customers vehicles in working order and back on the road as quickly as possible. We repair all our customers vehicles to the BS10125 standard for Vehicle Damage Repair, accredited by BSI, ensuring peace of mind for all.
See our teams in action in one of our high-tech garages.
Nobody has all the answers.
Think, act and win as one team to deliver great outcomes for our customers each and every day.
Draw upon diverse skills and perspectives, testing and iterating as you go.
Collaborate, communicate and be inclusive.
We want the real, whole you and value diverse perspectives, ideas and opinions. So feel confident and empowered. Believe in yourself as much as we do.
Be you, have fun, and make this a great place to be.
Make it happen. Spot the opportunities, take the initiative and be accountable.
Be brave, innovative and embrace new challenges, doing what’s right not what’s easy. Keep it simple and take risks in a positive way.
Develop new skills, own your own career path and push your talents to the limit.
We need different perspectives, so your input matters. Ask questions, make suggestions, raise concerns but be respectful and make the space to listen to others. Face into difficult conversations so we continue to evolve and improve.
Kavan, DLG Auto Services Apprentice
At DLG, development is everything. Our people make the wheels turn and keep us moving on an unstoppable trajectory.
Whether you’re just starting your career journey or looking to develop new skills our Apprenticeship opportunities may be the route for you.
Kavan joined DLG Auto services on one of our apprenticeships. As a Vehicle Damage Assessor apprentice, he has been given access to shaping our sustainable future while building skills for his career.
What Our Colleagues Say
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle: