End User Support Executive Support

About Us:

Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.

We’re evolving, to be a more digitally-focused data-driven insurance company of the future – and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That’s why we’re embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution.

What you'll do:

You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning.  You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms.

You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. 

This role requires travel from time to time to our DLG offices across the UK to support Executive teams’ meetings and onsite work in our London office 3 – 5 days a week.

You will have a schedule for on-call requirement which will be discussed further at the interview.

• Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. 

• Diagnose and assess issues to determine the appropriate solution or service needed.

• Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems.

• Provide input to service management processes as required (e.g. Incident, Change and Problem Management)

• Conform to existing governance and standards – ITIL framework.

What we look for:

• Experienced IT support or a related role

• Ability to communicate technical information clearly and understandably to non-technical stakeholders

• Excellent customer-centric communication and interpersonal skills

• Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. 

• Strong Microsoft Teams and Teams rooms support knowledge

• Strong Analytical skills

• Demonstrable knowledge of End User Computing Platforms and Services

• Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician

What we’ll give you in return:

Core benefits include:

• 9% employer-contributed pension

• 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover

• Up to 10% annual bonus

• 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Buy as you earn share scheme

• Employee discounts and cashback

Plus many more

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here.

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

There’s no-one else like you.

No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we’re one of a kind.

Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit directlinegroupcareers.com

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