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Organisational Design Lead

Req ID:
Human Resources


At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues, and shareholders.

To support the business during this period of change, we’re recruiting for an Organisational Design (OD) Lead on an 18-month FTC basis. As OD Lead for DLG, you will play a pivotal role in shaping and the operating model, processes, and capabilities to drive strategic objectives and enhance operational effectiveness. You will collaborate closely with senior leaders, across the business, to design and implement organisational changes that support business growth and transformation.

What you’ll be doing:

Working within the Organisational Effectiveness CoE, you’ll champion the need to thoroughly understand the current Target Operating Model (TOM) and actively participate in strategic conversations about the future business operating model. You will develop and implement organisational design strategies aligned with the company’s strategic goals and business objectives.

  • Translate strategic narrative and business objectives into a future Target Operating Model (TOM)
  • Identify phased implementation approaches, dependencies, risks, and enhancement opportunities within the TOM framework
  • Map out the TOM evolution with clear sequencing and interdependencies to ensure strategic alignment and successful execution
  • Lead organisational assessments (i.e. organisational blueprint) and diagnostics to identify opportunities for improvement and transformation
  • Partner with senior leaders to understand business needs and translate them into effective organisational structures and processes
  • Drive change management initiatives to ensure successful implementation of organisational changes and foster a culture of continuous improvement
  • Lead and facilitate organisational design projects, including restructuring, job role redesign, and process optimisation
  • Develop and maintain organisational design frameworks, tools, and methodologies to drive consistency and scalability across the organisation
  • Collaborate with People Partners and stakeholders to align organisation design efforts with talent management, workforce planning, and succession planning
  • Provide guidance and expertise on best practices in organisation design, change management, and workforce optimisation
  • Analyse organisational effectiveness metrics and leverage data-driven insights to inform decision-making and drive improvements
  • Remain close to industry trends, emerging practices, and regulatory changes related to organisation design and workforce management

What we’re looking for:

  • Significant experience in organisation design, change management, or organisational development
  • Strong project management skills with the ability to lead complex organisational design projects from inception to completion
  • Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels
  • Strategic mindset with the ability to think analytically and translate insights into actionable organisational design solutions
  • Proficiency in organisational design methodologies, tools, and frameworks
  • Experience working in a dynamic and fast-paced environment, adapting to evolving business needs and priorities

Ways of Working
Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. Most of our team spend c. 2 days a week in our central London office, near Monument (Bank Station). For more information about our flexible working approach click here


We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role:

  • Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!)
  • Eligibility for annual performance bonus of up to 20%
  • Generous holidays - 30 days annual leave (excluding the bank holidays). Plus, the option of buying or selling upto 5 days each year!
  • 50% off home, motor and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Buy-as-you-earn share scheme
  • Employee discounts and cashback

Life at DLG 

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you!

Collectively we help every business within our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit




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